The COVID-19 pandemic has deeply impacted lives and livelihoods. While many uncertainties remain, we want you to know that we are committed to supporting you through this challenging period.
#UnitedForYou
ESS FAQs : UOB Property Loan Reduced Instalment Plan
Applications for the relief measures under ESS Property Loan have closed effective 1 October 2021. Please email us at loanpaymentrelief@uobgroup.com for any enquiries.
FAQs on UOB Car Loan Repayment Relief Programme
Special Financial Relief Programme (Unsecured) has ceased with effect from 1 October 2021.
For assistance, please contact our hotline at 1800 222 2121.
If you are calling from overseas, please dial "+65 6" in place of any number starting with "1800".
Airtime charges apply for mobile calls made to "1800" local toll free service numbers.
Extension of tenor for existing Debt Consolidation Plan has ceased with effect from 1 October 2021.
For assistance, please contact our hotline at 1800 222 2121.
If you are calling from overseas, please dial "+65 6" in place of any number starting with "1800".
Airtime charges apply for mobile calls made to "1800" local toll free service numbers.
| 1. | Will my credit report be impacted if I were to take up any form of assistance offered under the Special Financial Relief Programme (SFRP) such as the payment deferment programme or lower-interest personal unsecured credit facilities? The subject loan granted under the SFRP will not be reflected as a restructured loan in your credit bureau report. A brief description will be reflected in your credit bureau report to indicate your participation in the programme. |
| 2. | How will the description indicating my participation in the SFRP in my credit bureau report impact me? The record is for analytics purposes. Information from the credit bureau is important to enable financial institutions to understand consumers’ credit behaviour and to inform their market strategy to serve customers better. Financial institutions may use some of this information to provide appropriate financial advisory or financial products for their customers given the short term financial condition of individuals due to the COVID-19 situation. You will still be eligible to take up new loans with UOB even if you are participating in the SFRP, unless otherwise specified in the terms of the relief measure you have taken up, such as SFRP (Unsecured). Your participation in the SFRP will not result in the reduction of your existing credit limits or credit lines with us, nor will it impact your application for new loans or higher credit limits with us. |
| 3. | How will my participation in SFRP be reflected in my credit bureau report? Your participation in the SFRP will be reflected as a footnote in the credit bureau report. It will include information such as the specific SFRP relief measure(s) you have taken up, the most recent payment status, start date and end date of the relief programme. |
| 4. | Will this information remain in my credit bureau report permanently? No, all SFRP-related information will be removed upon closure of the underlying account / at the end of the programme, whichever is earlier. |
We are committed to providing you with the usual services with minimal disruption and maximum convenience with UOB TMRW and UOB Personal Internet Banking during this period so that you can continue to bank in the safety and comfort of your home anytime.
Key services available include:
During this period, you may receive calls related to contact tracing, or from scammers impersonating bank or government officials. Please remain vigilant and do consider adopting these best practices to keep your personal data safe:
