Our Commitment to Fair Dealing

The UOB culture is built on integrity, trust and respect – core elements of Fair Dealing.

Our people are mindful that from the boardroom to the branch, we must treat all customers fairly because what is right for our customers is right for us.

That is why everyone at UOB has a role to play in ensuring that Fair Dealing is at the heart of everything that we do - from the way we design our investment products and services, to our marketing and sales strategies and approaches, to our after-sales care.


We put our customers and their financial goals first by:

offering products and services that are suitable for them

ensuring our employees give quality advice and appropriate recommendations

providing clear, relevant and timely information so that customers can make informed financial decisions

and dealing with feedback in an independent, effective and prompt manner


Click here to read about the Monetary Authority of Singapore Fair Dealing Guidelines.