UOB cares for the well-being of customers and colleagues. Read about what we are doing to combat the spread of COVID-19.

In caring for the health and well-being of our customers, colleagues and the community, we have stepped up our precautionary measures to combat the spread of COVID-19.

These measures are in place to ensure a safe environment for you when you visit us. Our precautionary measures include:
  • Increasing the frequency of cleaning at our branches, buildings and ATMs.
  • Temperature screening for all customers, colleagues, suppliers and visitors entering our buildings and branches.
  • Requiring visitors to complete health and travel self-declarations before entering our buildings and branches.
  • Declining entry to anyone with a temperature of 37.5°C and above and/or those who have travelled to destinations listed on the Ministry of Health’s Public Health Travel Advisory.
  • Applying social distancing measures including reducing the number of customers within a branch at any point in time and ensuring one metre spacing between customers when queuing or sitting in the branch.
You may also notice our branch colleagues wearing face masks and using hand sanitisers during your visit. This is a precautionary measure only. Please be assured that our colleagues will not come to work if they are unwell.

For customers who prefer not to visit us at a branch at this time, you may wish to use our mobile banking apps, internet banking service or self-service machines instead.

We also stand ready to help our customers during these trying times in other ways. For example, we were the first Singapore bank with relief measures to help businesses, especially small- and medium-sized enterprises. We also have measures in place to help individuals in the sectors most impacted by the virus. To learn more about how our relief measures may be of benefit to you, please visit www.uobgroup.com/uobgroup/covid-relief-assistance.page.

Thank you for your understanding and cooperation in helping us protect the well-being of others. We wish you good health and look forward to serving you.