COVID-19: Updates

  • Bank from the comfort and safety of your homeBank from the comfort and safety of your home

    Bank from the comfort and safety of your home

    While several of our branches are open, we encourage our customers to visit them only for essential banking services that cannot be conducted either through our digital services, phone banking or self-service banking machines.

Latest advisory

  • We are supporting the Government in the disbursement of Solidarity Payment cheques. Find out more here.
  • Keep safe against cybercrimes. Online and phone scams are on the rise. Never disclose your Internet Banking username, password, One-Time Password (OTP), banking account or credit/debit card details to anyone. More on staying safe online.

 

We are here to see you through to better times.


As the COVID-19 pandemic continues to impact individuals, companies and society, we would like to reassure you that our full range of banking services remains available during this period. As part of the national coordinated effort to combat the spread of the virus, we encourage our customers to stay safe and to only visit the branch for essential banking services that cannot be conducted either through our digital services, phone banking or self-service banking machines.

As you stay home and stay safe, we encourage you to use our digital services and solutions, including UOB Mighty and UOB Business Internet Banking Plus, for your personal banking and business needs.

Our self-service banking (SSB) machines and the shared automated teller machine (ATM) network with OCBC remain fully operational and accessible. Customers can make cash withdrawals at more than 1,200 ATMs and approximately 600 Cash Out points located islandwide. Aligned with the Government’s social distancing measures, markers have been placed at all SSB machines and ATMs to help guide you.

Find the nearest ATM

We are taking careful and gradual steps to reopen our branches. We will prioritise the reopening of branches and banking centres in the places where people need them most, such as near other essential services. Banking hours at these branches will remain the same, except for Sunday Banking which will be unavailable during this period.

We will dedicate the first hour of banking operations to serving the elderly as well as customers who have disabilities or who are pregnant.

Financial and wealth management advisory services will be strictly by appointment only and customers will be required to use the TraceTogether app[1].

If you must visit us for your essential banking needs, please note we have enhanced precautionary measures in place to ensure a safe environment for those inside the branch. Our precautionary measures include:

  • Temperature screening for all customers, colleagues, suppliers and visitors entering our buildings and branches.
  • Requiring visitors to complete health and travel self-declarations as well as check-in and check-out via SafeEntry[2] when accessing our buildings and branches.
  • Declining entry to anyone who:
    • Is not wearing a mask;
    • Has a temperature of 37.5°C and above;
    • Has travelled overseas in the last 14 days;
    • Is on a Quarantine or Isolation Order, Stay Home Notice (‘SHN’), or medical certificate for respiratory symptoms; and
    • Has been in close contact with any person who has been quarantined as a confirmed or suspected case of COVID-19 in the last 14 days.
  • Ensuring that our branch colleagues wear face masks and use hand sanitisers during your visit. Please be assured that our colleagues will not come to work if they are unwell.
  • Applying safe distancing measures including reducing the number of customers within a branch at any point in time and ensuring one metre spacing between customers when in the branch. Our Safe Distancing Ambassadors will be there to guide you as necessary.
  • Increasing the frequency of cleaning at our branches, buildings and ATMs.
  • Applying a commercial grade self-disinfecting coating that kills germs and bacteria at high-touch areas including branch counters, meeting areas and ATMs.

We apologise for the inconvenience these changes may cause for some and seek your understanding and patience as we balance the need to provide banking services while keeping all safe.

 

Note:
[1] TraceTogether is a mobile application developed by the Ministry of Health and Government Technology Agency (GovTech) to support existing nationwide efforts to combat COVID-19 by enabling community-driven contact tracing.
[2] SafeEntry is a national digital check-in system that records the names, NRIC/FINs and mobile numbers of individuals visiting hotspots, workplaces of essential services, as well as selected public venues to facilitate contact tracing efforts.

On 6 April 2020, the Government announced the one-off Solidarity Payment to support Singaporeans and their families through the challenging COVID-19 period.

UOB is supporting the Government in the disbursement of Solidarity Payment cheques.

After receiving your cheque, we strongly encourage you to drop it off at the Cheque Deposit Box at the bank with which you have an account. Alternatively, you may encash the cheque at UOB branches which are located conveniently across the island. Please click here for more details or refer to the next section: 'Branches that are open'.

More information on the Solidarity Payment and the related FAQs can be found on the Ministry of Finance’s website.

Open Branches Operating Hours
Weekdays Saturday
UOB Ang Mo Kio * 1100 - 1800 1100 - 1630
Wealth Banking Centre Ang Mo Kio * 1100 - 1800 1100 - 1630
UOB Anson 0930 - 1630 Closed
UOB Bedok 0930 - 1630 0930 - 1630
UOB Bedok Safe Box 0930 - 1800 0930 - 1630
UOB Bendemeer 0930 - 1630 0930 - 1230
UOB Boon Lay 0930 - 1630 0930 - 1230
UOB Bukit Batok Central 0930 - 1630 0930 - 1230
UOB Bukit Panjang 0930 - 1630 0930 - 1630
UOB Clementi 0930 - 1630 0930 - 1230
UOB Farrer Park 0930 - 1630 0930 - 1230
UOB Holland 0930 - 1630 0930 - 1230
UOB Hougang MRT 0930 - 1630 0930 - 1230
UOB Jalan Sultan 0930 - 1630 0930 - 1230
UOB Jem * 1100 - 1800 1100 - 1630
Wealth Banking Centre Jem 1100 - 1800 1100 - 1630
UOB Jurong Point 1100 - 1800 1100 - 1630
UOB Lot One 1100 - 1800 1100 - 1630
Wealth Banking Centre Lot One 1100 - 1800 1100 - 1630
UOB Main 0930 - 1630 0930 - 1230
UOB New Bridge 0930 - 1630 0930 - 1230
UOB Northpoint 1100 - 1800 1100 - 1630
UOB Novena 0930 - 1630 0930 - 1630
UOB Orchard 0930 - 1630 0930 - 1630
Wealth Banking Centre Orchard 0930 - 1630 0930 - 1630
UOB Parkway Parade 0930 - 1800 0930 - 1630
UOB Pasir Ris 0930 - 1630 0930 - 1230
UOB PLQ 1100 - 1800 1100 - 1630
Wealth Banking Centre PLQ 1100 - 1800 1100 - 1630
UOB Private Bank 0930 - 1700 Closed
UOB Raffles City 0930 - 1630 0930 - 1630
UOB Rochor 0930 - 1630 0930 - 1230
UOB Shaw Centre 1100 - 1800 1100 - 1630
Wealth Banking Centre Shaw Centre 1100 - 1800 1100 - 1630
UOB Sengkang Express Centre * 1200 - 2000 1200 - 2000
UOB Serangoon Central * 1100 - 1800 1100 - 1630
UOB Serangoon Garden 0930 - 1630 0930 - 1230
UOB Suntec City 1100 - 1800 1100 - 1630
UOB Tai Seng 0930 - 1630 0930 - 1230
UOB Tampines 0930 - 1630 0930 - 1630
UOB Tampines One * 1100 - 1800 1100 - 1630
Wealth Banking Centre Tampines 0930 - 1700 0930 - 1230
UOB Thomson 0930 - 1630 0930 - 1230
UOB Tiong Bahru Plaza 0930 - 1630 0930 - 1630
UOB Toa Payoh 0930 - 1800 0930 - 1630
UOB Vivo City * 1100 - 1800 1100 - 1630
UOB Waterway Point * 1100 - 1800 1100 - 1630
UOB Woodlands 0930 - 1630 0930 - 1630
Privilege Banking Centre Bukit Timah 0930 - 1700 0930 - 1230
Privilege Banking Centre Raffles Place 0930 - 1700 0930 - 1230
Privilege Banking Centre MBFC 0930 - 1700 0930 - 1230
Privilege Banking Centre Mount Elizabeth 0930 - 1700 0930 - 1230
Privilege Banking Centre Orchard 0930 - 1700 0930 - 1230
Privilege Banking Centre Parkway Parade 0930 - 1700 0930 - 1230
Privilege Banking Centre Serangoon Garden 0930 - 1700 0930 - 1230

* Please note that Sunday Banking services will not be available.

 

Find the nearest branch

Temporarily Closed Branches
UOB Bishan
Nearest alternative: UOB Serangoon Garden, 69 Serangoon Garden Way S(555965)
UOB Changi Airport
Nearest alternative: UOB Tampines, 1 Tampines Central 1, #01-01 UOB Tampines Centre S(529539)
UOB Coleman
Nearest alternative: UOB Raffles City, 252 North Bridge Road, #B1-04/05 Raffles City Shopping Centre S(179103)
UOB Hougang
Nearest alternative: UOB Hougang MRT, 80 Hougang Central, #01-01 Hougang MRT Station S(538758)
UOB Marina Bay Financial Centre
Nearest alternative: UOB Main, 80 Raffles Place, UOB Plaza 1 S(048624)
UOB Upper Bukit Timah
Nearest alternative: UOB Bukit Batok Central, Blk 634 Bukit Batok Central, #01-104/106 S(650634)
Hangout @ UOB
Nearest alternative: UOB Clementi, Blk 450 Clementi Ave 3, #01-287/289 S(120450)

The global outbreak of COVID-19 has significantly impacted international postal services.

Accordingly, you may experience a delay in the delivery of your paper-based statements, confirmations and advices to certain countries until the restrictions are lifted. As an alternative to paper-based updates, you can access your account information by logging in to UOB Personal Internet Banking or your UOB Mighty app.

To register for UOB Personal Internet Banking, please click here.
If you have forgotten your password and/or user ID, please click here.

Please refer to the Singapore Post website for more information on the delay and disruption to international postal services.

  1. Why is UOB closing its branches?

    As we expect customer traffic at our branches to reduce during the circuit-breaker period, we have reviewed our branch network and will continue to serve you through strategically-located branches that remain open.

    As an alternative to visiting us in person, we encourage you to use our digital services and solutions, including UOB Mighty, UOB Personal Internet Banking and UOB Business Internet Banking Plus, for your personal banking needs and business operations.

    Our shared ATM network with OCBC, comprising more than 1,200 ATMs, as well as approximately 600 Cash-Out Points across the island, remain fully operational for your cash needs.

 

  1. Are there changes in your operating hours at the branches that are open?

    There is no change to the operating hours of our branches that remain open.

    As part of our precautionary measures, we will require that customers complete health and travel self-declarations, as well as check-in and check-out via SafeEntry[1] when accessing our branches.

    To protect the well-being of all our customers, we will decline entry to anyone who:

    • Is not wearing a mask;
    • Has a temperature of 37.5°C and above;
    • Has travelled overseas in the last 14 days;
    • Is on a Quarantine or Isolation Order, Stay Home Notice (‘SHN’), or medical certificate for respiratory symptoms; and
    • Has been in close contact with any person who has been quarantined as a confirmed or suspected case of COVID-19 in the last 14 days.

    Note: [1] SafeEntry is a national digital check-in system that records the names, NRIC/FINs and mobile numbers of individuals visiting hotspots, workplaces of essential services, as well as selected public venues to facilitate contact tracing efforts.

 

  1. What about Sunday Banking? Are your Sunday Banking branches going to continue to be open on Sundays?

    Due to reduced customer traffic, we will not be opening on Sundays temporarily.

 

  1. What banking transactions are we able to perform at these branches that remain open?

    During this circuit breaker period, we request that customers visit our branches only for essential banking services.

    We would like to reassure you that our full range of banking services remain available should you need them.

 

  1. Will Commercial Banking Trade Hubs be closed?

    To collect trade documents or to submit application forms, please visit the following Trade Counters. Operating hours are from 930am to 430pm.

    Trade Window: Boon Lay
    325 Boon Lay Place
    #02-00
    Singapore 649886

    Trade Window: FEB Building
    156 Cecil Street
    Level 5, Far Eastern Bank Building
    Singapore 069544

    Trade Counter: Tampines
    1 Tampines Central 1 #02-01
    UOB Tampines Centre
    Singapore 529539

 

  1. With the closure of some branches, what will the Bank do for the vulnerable segments of our community?

    During this circuit breaker period, we request that customers visit our branches only for essential banking services.

    We will dedicate the first hour of banking operations to serving the elderly as well as customers who have disabilities or who are pregnant.

 

  1. Now that some branches are closed and I need to use online/mobile banking, how can I go about this?

    You may register for a Personal Internet Banking account via our Personal Internet Banking homepage or through our UOB ATMs with your ATM/Debit/Credit Card.

    For Corporate customers, you may download the application forms for BIBPlus here.

 

  1. I need to withdraw/deposit some cash, where can I go?

    Our shared ATM network with OCBC, comprising over 1200 ATMs and approximately 600 Cash-Out Points continue to be available across the island.

 

  1. I need to open an account, where can I go?

    We encourage customers who need to open accounts to apply online.

    To open a Personal Account, please apply here.

    To open a Business Account, please apply here.

 

  1. My Fixed Deposit is due, where can I go to renew/withdraw interest?

    You may visit the branches that remain open to renew.

 

  1. I need to update my account details, i.e. Change of Address or IBG etc., where can I do this?

    For Change of Address, you may do so via UOB Personal Internet Banking, just click your name and select My Profile.

    Change of Address via UOB Internet Banking

    Alternatively, you can download the form on our UOB Website.
    https://www.uob.com.sg/personal/useful/personal-resource.page

    For Corporate Accounts, you can download the form here.

 

  1. If I need to replace my ATM/Debit Card, where can I go?

    You may send your request via our Contact Centre at 1800 222 2121 (Personal) and 1800 226 6121 (Corporate).
    Alternatively, you may visit any of our branches that remain open.

 

  1. Where can I go to collect my Cashier’s Orders / Demand Drafts applied through BIBPlus prior to the Branch closures?

    If you have selected a branch that is now closed, you may cancel and reapply your application on BIBPlus (applicable to post-dated applications).
    Alternatively, please contact our Corporate Call Centre at 1800-2266-121.

 

  1. Where can I go to collect my Cashier's Order / Demand Draft if I apply now?

    When applying on BIBPlus, please select branches that remain open for the collection.

 

  1. Will there be any delays in my applications/requests/payments etc.?

    Our full range banking services remains available and we do not anticipate any delays in the processing of applications/requests/payments.

 

Cheque Deposits

  1. If I need to deposit a cheque, where can I go?

    You may drop your cheque in our Quick Cheque Deposit boxes located at the 24-hour ATM lobbies at all our branches. This includes UOB branches that are temporarily closed.

    Alternatively, you may locate our standalone Quick Cheque Deposit Boxes here.

 

  1. What are the details I need to provide on the cheque to deposit?

    Before depositing the cheque, please remember to write your full name as per the Bank’s records, UOB Account Number and contact number(s) on the back of the cheque.

 

  1. If I deposit a cheque today, when will the funds be available?

    Cheques deposited before 2pm will be processed on the same day. The funds will be available for withdrawal on the next business day after 2pm.

    Please note that there is no collection on Saturdays, Sundays and Public Holidays

 

  1. How do I know that the cheque has been credited?

    You may check your account balance via UOB Personal Internet Banking or UOB Mighty.

    If you have a Passbook Savings Account, you may check by updating your Passbook using our Passbook Update Machines located at our ATM lobbies located islandwide.