COVID-19: Updates

  • Bank from the comfort and safety of your homeBank from the comfort and safety of your home

    Bank from the comfort and safety of your home

    We encourage our customers to visit our branches only for essential banking services that cannot be conducted either through our digital services, phone banking or self-service banking machines.

Latest advisory

  • Our branch network has fully reopened, as part of the final phase of UOB's gradual safe reopening plan. Find the nearest branch or self-service machine.
  • Keep safe against cybercrimes. Online and phone scams are on the rise. Never disclose your Internet Banking username, password, One-Time Password (OTP), banking account or credit/debit card details to anyone. More on staying safe online.

 

We are here to see you through to better times.


As the COVID-19 pandemic continues to impact individuals, companies and society, we would like to reassure you that our full range of banking services remains available during this period. As part of the national coordinated effort to combat the spread of the virus, we encourage our customers to stay safe and to only visit the branch for essential banking services that cannot be conducted either through our digital services, phone banking or self-service banking machines.

As you stay home and stay safe, we encourage you to use our digital services and solutions, including UOB Mighty and UOB Business Internet Banking Plus, for your personal banking and business needs.

Our self-service banking (SSB) machines and the shared automated teller machine (ATM) network with OCBC remain fully operational and accessible. Customers can make cash withdrawals at more than 1,200 ATMs and approximately 600 Cash Out points located islandwide. Aligned with the Government’s social distancing measures, markers have been placed at all SSB machines and ATMs to help guide you.

Find the nearest ATM

We encourage our customers to visit our branches only for essential banking services that cannot be conducted either through our digital services, phone banking or self-service banking machines. Sunday Banking services will be unavailable during this period.

We will dedicate the first hour of banking operations to serving the elderly as well as customers who have disabilities or who are pregnant.

Financial and wealth management advisory services will be strictly by appointment only and customers will be required to use the TraceTogether app[1].

If you must visit us for your essential banking needs, please note we have enhanced precautionary measures in place to ensure a safe environment for those inside the branch. Our precautionary measures include:

  • Temperature screening for all customers, colleagues, suppliers and visitors entering our buildings and branches.
  • Requiring visitors to complete health and travel self-declarations as well as check-in and check-out via SafeEntry[2] when accessing our buildings and branches.
  • Declining entry to anyone who:
    • Is not wearing a mask;
    • Has a temperature of 37.5°C and above;
    • Has travelled overseas in the last 14 days;
    • Is on a Quarantine or Isolation Order, Stay Home Notice (‘SHN’), or medical certificate for respiratory symptoms; and
    • Has been in close contact with any person who has been quarantined as a confirmed or suspected case of COVID-19 in the last 14 days.
  • Ensuring that our branch colleagues wear face masks and use hand sanitisers during your visit. Please be assured that our colleagues will not come to work if they are unwell.
  • Applying safe distancing measures including reducing the number of customers within a branch at any point in time and ensuring one metre spacing between customers when in the branch. Our Safe Distancing Ambassadors will be there to guide you as necessary.
  • Increasing the frequency of cleaning at our branches, buildings and ATMs.
  • Applying a commercial grade self-disinfecting coating that kills germs and bacteria at high-touch areas including branch counters, meeting areas and ATMs.

We apologise for the inconvenience these changes may cause for some and seek your understanding and patience as we balance the need to provide banking services while keeping all safe.

 

Note:
[1] TraceTogether is a mobile application developed by the Ministry of Health and Government Technology Agency (GovTech) to support existing nationwide efforts to combat COVID-19 by enabling community-driven contact tracing.
[2] SafeEntry is a national digital check-in system that records the names, NRIC/FINs and mobile numbers of individuals visiting hotspots, workplaces of essential services, as well as selected public venues to facilitate contact tracing efforts.

The global outbreak of COVID-19 has significantly impacted international postal services.

Accordingly, you may experience a delay in the delivery of your paper-based statements, confirmations and advices to certain countries until the restrictions are lifted. As an alternative to paper-based updates, you can access your account information by logging in to UOB Personal Internet Banking or your UOB Mighty app.

To register for UOB Personal Internet Banking, please click here.
If you have forgotten your password and/or user ID, please click here.

Please refer to the Singapore Post website for more information on the delay and disruption to international postal services.