COVID-19: Updates

  • Bank from the comfort and safety of your homeBank from the comfort and safety of your home

    Bank from the comfort and safety of your home

    We encourage our customers to visit our branches only for essential banking services that cannot be conducted either through our digital services, phone banking or self-service banking machines.

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  • Keep safe against cybercrimes. Online and phone scams are on the rise. Never disclose your Internet Banking username, password, One-Time Password (OTP), banking account or credit/debit card details to anyone. More on staying safe online.

 

We are here to see you through to better times.


In line with the Government's tightened measures to minimise transmission risk, we request that customers visit our branches only for essential banking services that cannot be conducted through our digital services, phone banking or self-service banking machines.

As you stay home and stay safe, we encourage you to use our digital services and solutions, including UOB TMRW and UOB Infinity, for your personal banking and business needs.

Our self-service banking (SSB) machines and the shared automated teller machine (ATM) network with OCBC remain fully operational and accessible. Customers can make cash withdrawals at more than 1,200 ATMs and approximately 600 Cash Out points located islandwide. Aligned with the Government’s social distancing measures, markers have been placed at all SSB machines and ATMs to help guide you.

Find the nearest ATM

If you must visit us for your essential banking needs, please note we continue to maintain enhanced precautionary measures to ensure a safe environment for those inside the branch.

Our enhanced precautionary measures include:

  • Requiring all customers to check in using SafeEntry[1] to facilitate contact tracing through the TraceTogether mobile app or token with the SafeEntry Gateway[2] device.
  • Temperature screening for all individuals entering our buildings and branches.
  • Declining entry to anyone who:
    • is not wearing a mask;
    • has a temperature of 37.5°C and above;
    • is on a Quarantine or Isolation Order, Stay Home Notice or medical leave for respiratory symptoms; or
    • has been in close contact with any person who has been quarantined as a confirmed or suspected case of COVID-19 in the last 14 days.
  • Ensuring that our branch colleagues wear face masks and use hand sanitisers. Please be assured that our colleagues will not come to work if they are unwell.
  • Applying safe distancing measures which include reducing the number of customers within a branch at any point in time and ensuring one metre spacing between customers when in the branch. Our Safe Distancing Ambassadors will be around to guide you as necessary.
  • Increasing the frequency of cleaning at our branches, buildings and ATMs.
  • Applying a commercial grade self-disinfecting coating that kills germs and bacteria at high-touch areas including branch counters, meeting areas and ATMs.
  • Suspending food and beverage services until further notice.

We continue to dedicate the first hour of banking operations to serving the elderly and customers who have disabilities or who are pregnant.

Financial and wealth management advisory services continue to be on an appointment basis only.

We apologise for any inconvenience, and seek your understanding as we strive to provide banking services while keeping everyone safe.

If you require further assistance, you can also call us at 1800 222 2121.

 

Note:
[1] SafeEntry is a national digital check-in system that records the names, NRIC/FINs and mobile numbers of individuals visiting hotspots, workplaces of essential services, as well as selected public venues to facilitate contact tracing efforts.

[2] SafeEntry Gateway (SEGW) is a new check-in method that enables individuals to check in more quickly and seamlessly, and to verify that their TraceTogether Token is working as intended. It will be deployed as an additional mode of SafeEntry check-in.

The global outbreak of COVID-19 has significantly impacted international postal services.

Accordingly, you may experience a delay in the delivery of your paper-based statements, confirmations and advices to certain countries until the restrictions are lifted. As an alternative to paper-based updates, you can access your account information by logging in to UOB Personal Internet Banking or your UOB Mighty app.

To register for UOB Personal Internet Banking, please click here.
If you have forgotten your password and/or user ID, please click here.

Please refer to the Singapore Post website for more information on the delay and disruption to international postal services.