Regulatory Compliance
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Stakeholder
Engagement
At UOB, we believe that constructive dialogue and collaboration with our stakeholders are important for creating and maintaining meaningful and mutually-beneficial relationships.
Customers
- Multiple service channels such as digital banking, physical branches, self-service banking and contact centres (Ongoing)
- Client meetings and events (Ongoing)
- Customer surveys (Ongoing)
- Marketing campaigns, events and seminars (Ongoing)
- Online communications: website and social media posts (Ongoing)
Colleagues
- Leadership communications and dialogue sessions (Ongoing)
- Manager check-ins and performance reviews (Ongoing)
- Intranet and internal email communications (Ongoing)
- Confidential channels to raise issues for action and resolution (Ongoing)
- Employee engagement and recognition initiatives (Ongoing)
- Town hall meetings (Annually)
- Employee engagement surveys (Annually)
Communities (inclusive of NGOs)
- Support of national movements to build inclusive communities (Ongoing)
- Collaborations with customers, business partners, art institutions, social service organisations (Ongoing)
- Financial literacy / planning workshops (Ongoing)
- Financial and in-kind support to causes focused on art, children and education (Ongoing)
- Employee volunteerism and outreach activities (Ongoing)
Governments and regulators
- Audit reports (Ongoing)
- Annual and sustainability reports (Annually)
- Engagements and meetings with governmental and regulatory bodies (As and when appropriate)
Industry and ecosystem partners
- Representation in local, regional and international industry working groups (Ongoing)
- Participation in industry initiatives, forums and conferences (As and when appropriate)
Investors
- Representation in local, regional and international industry working groups (Ongoing)
- Participation in industry initiatives, forums and conferences (As and when appropriate)
Suppliers
- Representation in local, regional and international industry working groups (Ongoing)
- Participation in industry initiatives, forums and conferences (As and when appropriate)
Read more about our stakeholder needs and expectations, and our strategic response in our sustainability report
Related
Related
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