Beware of phishing emails from scammers claiming to be from UOB requesting you to activate your Digital Token via email. If in doubt, verify the authenticity of the information with our official website or sources and do not respond to an unfamiliar sender
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How you can protect yourself
Stay safe with extra measures that you can do simply from anywhere, at home, at work, anywhere, from your phone.
Tips to protect yourself against scams
The best line of defence to fight scams effectively is still public’s vigilance. Please follow these tips to protect yourself.
Keep your devices up to date
Ensure that you install your updates from official sources such as your device’s standard OS update feature, browser or a trusted app store as follows:
Official app stores: Apple App Store, Google Play Store and Huawei AppGallery
Browser examples: Chrome, Safari, Internet Explorer and Firefox
Operating systems examples: Windows operating system (OS), Macintosh OS, iOS and Android OS. Updates often include security patches that protect against vulnerabilities
New ScamShield Suite to block scam calls and SMSes
The ScamShield app has been enhanced with features such as scam message and call checks, AI-powered call blocking and SMS filtering, and scam reporting across WhatsApp, Telegram, SMS, calls and other channels.
Enhance your scam protection with the ScamShield app today!
ScamShield is a joint effort by the Ministry of Home Affairs, the Singapore Police Force, Open Government Products, and the National Crime Prevention Council. Click here for more information.
Protect your savings from digital scams with Money Lock
Set a Money Lock amount in your existing UOB accounts to prevent unauthorised withdrawals. Rest assured, your money continues to earn the same interest (up to 6% p.a. for UOB One Account). Simply use the UOB TMRW app or visit any UOB ATM in Singapore to lock any amount, anytime. You can unlock your funds at any UOB ATM in Singapore.
SGD deposits are insured up to S$100k by SDIC.
Do not click on suspicious links
UOB will never send you SMS or email with a clickable link. UOB will never ask you to download another app or make a fund transfer to a third-party account. If unsure, verify it on official channels (such as our official UOB website)
Do not download apps from third-party websites
Use only apps from official app stores, as installing unknown apps may put your phone and data at risk as they may contain malware, such as viruses, Trojans, and spyware. This malware can steal your personal information, damage your device, or even take control of your device.
To prevent this:
Go to "Settings" > "Security and Privacy"* > "Install unknown apps" and verify that no app is granted permission to install other applications from untrusted sources.
*Please note that the above path may differ by device manufacturer and operating system.
Reinforce your devices
Install a reputable anti-virus/malware protection software or use Google Play Protect to help keep your apps safe and your data private. Also remember to use biometrics, a strong password or relevant mechanisms to prevent unauthorised use
Avoid using public/unsecured WiFi
Avoid using public/unsecured WiFi when you perform banking transactions or are transacting with sensitive information. Scammers can use these Wifi networks to snoop and pry on your device
Never disclose your details
Keep your personal/internet banking details and one-time passwords (OTPs) confidential at all times and do not divulge it to anyone. UOB and our partners will never request for your details
Always stay updated
Always update your contact details such as your email address and mobile number to receive timely notifications and alerts about your account and to detect fraud early
Always log out
Always log out after an online banking session
Change your password regularly and use strong passwords
Do not use personal information such as your NRIC, name, telephone number and birth date. Instead, create complex, long passwords with a mix of special characters, numbers, and uppercase and lowercase letters.
Don’t record passwords
Avoid keeping sensitive information on your devices’ note-taking apps
Do not grant remote access
Do not grant remote access of your computer to anyone or download any remote control software as instructed over the phone
Always verify
Confirm the legitimacy of every offer before sharing them with your family, friends, and colleagues
Report suspicious offers to the police
Help protect others from becoming victims
Do not root or jailbreak your devices
Jailbreaking and Rooting weakens your device's built-in security features, which means malware can breach your mobile security and infect the rooted software if it’s not protected by effective mobile antivirus
Clear Your Browser's Cache
This helps your computer or device run optimally and protects your privacy and security to prevent others from tracking your online activity or potentially expose sensitive information.
Keep your devices up to date
Ensure that you install your updates from official sources such as your device’s standard OS update feature, browser or a trusted app store as follows:
Official app stores: Apple App Store, Google Play Store and Huawei AppGallery
Browser examples: Chrome, Safari, Internet Explorer and Firefox
Operating systems examples: Windows operating system (OS), Macintosh OS, iOS and Android OS. Updates often include security patches that protect against vulnerabilities
New ScamShield Suite to block scam calls and SMSes
The ScamShield app has been enhanced with features such as scam message and call checks, AI-powered call blocking and SMS filtering, and scam reporting across WhatsApp, Telegram, SMS, calls and other channels.
Enhance your scam protection with the ScamShield app today!
ScamShield is a joint effort by the Ministry of Home Affairs, the Singapore Police Force, Open Government Products, and the National Crime Prevention Council. Click here for more information.
Protect your savings from digital scams with Money Lock
Set a Money Lock amount in your existing UOB accounts to prevent unauthorised withdrawals. Rest assured, your money continues to earn the same interest (up to 6% p.a. for UOB One Account). Simply use the UOB TMRW app or visit any UOB ATM in Singapore to lock any amount, anytime. You can unlock your funds at any UOB ATM in Singapore.
SGD deposits are insured up to S$100k by SDIC.
Do not click on suspicious links
UOB will never send you SMS or email with a clickable link. UOB will never ask you to download another app or make a fund transfer to a third-party account. If unsure, verify it on official channels (such as our official UOB website)
Do not download apps from third-party websites
Use only apps from official app stores, as installing unknown apps may put your phone and data at risk as they may contain malware, such as viruses, Trojans, and spyware. This malware can steal your personal information, damage your device, or even take control of your device.
To prevent this:
Go to "Settings" > "Security and Privacy"* > "Install unknown apps" and verify that no app is granted permission to install other applications from untrusted sources.
*Please note that the above path may differ by device manufacturer and operating system.
Reinforce your devices
Install a reputable anti-virus/malware protection software or use Google Play Protect to help keep your apps safe and your data private. Also remember to use biometrics, a strong password or relevant mechanisms to prevent unauthorised use
Avoid using public/unsecured WiFi
Avoid using public/unsecured WiFi when you perform banking transactions or are transacting with sensitive information. Scammers can use these Wifi networks to snoop and pry on your device
Never disclose your details
Keep your personal/internet banking details and one-time passwords (OTPs) confidential at all times and do not divulge it to anyone. UOB and our partners will never request for your details
Always stay updated
Always update your contact details such as your email address and mobile number to receive timely notifications and alerts about your account and to detect fraud early
Always log out
Always log out after an online banking session
Change your password regularly and use strong passwords
Do not use personal information such as your NRIC, name, telephone number and birth date. Instead, create complex, long passwords with a mix of special characters, numbers, and uppercase and lowercase letters.
Don’t record passwords
Avoid keeping sensitive information on your devices’ note-taking apps
Do not grant remote access
Do not grant remote access of your computer to anyone or download any remote control software as instructed over the phone
Always verify
Confirm the legitimacy of every offer before sharing them with your family, friends, and colleagues
Report suspicious offers to the police
Help protect others from becoming victims
Do not root or jailbreak your devices
Jailbreaking and Rooting weakens your device's built-in security features, which means malware can breach your mobile security and infect the rooted software if it’s not protected by effective mobile antivirus
Clear Your Browser's Cache
This helps your computer or device run optimally and protects your privacy and security to prevent others from tracking your online activity or potentially expose sensitive information.
Bank securely. Stay vigilant & ACT on any scam signs
Join us and the National Crime Prevention Council (NCPC) to ACT against scams
A - Add
Add the various security features
– ScamShield App;
– Install and update trusted antivirus and anti-malware software; and
– Enable multi-factor authentication. to protect yourself against scams.
Update your contact details and enable alert notifications (SMS / email) to receive timely notifications for your transactions.
C - Check
Check information with trusted sources. Do not click on links within SMS or emails. Do not respond to automated calls asking for approval on transactions or disclose your banking login details or OTP to anyone.
Use the official UOB TMRW app or website to login to UOB Personal Internet Banking.
T - Tell
Tell the bank and report to authorities immediately if you encounter any scams. If you suspect your account has been compromised, call our 24-hour Fraud Hotline at 6255 0160 to disable your digital access and block all your cards instantly with our emergency “Kill Switch” feature. Click here for more information.
Latest Scams
phishing_scam
Phishing scam
beware_of_impersonation_scams
Phone, Text and SMS
Beware of impersonation scams
Bank staff and Singapore Government officials will NEVER ask members of the public to do the following over the phone:
- Ask you to transfer money, withdraw cash or buy physical commodities such as gold and pass to another person;
- Ask you to disclose banking details, including sharing the details on your mobile phone screen;
- Ask you to install mobile apps from unofficial app stores;
- To expect a call from or transfer your call to a person with another organization, for example from a bank staff to Police or government officials.
Staying vigilant against these scams is crucial to protect yourself from financial loss and identity theft. Click on the button to find out how.
impersonation_scam
Phone, Text and SMS
Impersonation Scam
Beware of scammers impersonating as staff from Alipay, WeChat or UnionPay asking you for your bank details and to transfer money to them on the pretext of cancelling the subscriptions associated with these services. To bolster their credibility or pressure victims, scammers send fake documents containing victims’ personal information via WhatsApp, impersonate MAS officers, claim victims' bank accounts are involved in money laundering. They may also send fake court orders or arrest warrants.
impersonation_scam
Phone, Text and SMS
Impersonation Scam
Beware of scammers impersonating as government officials, bank staff, and insurance agents contacting victims through phone, video calls or text messages. Scammers, who speak with local accent, may wear government uniforms and display official logos to deceive victims. They may also show bank accounts opened for victims, fake identity card or arrest warrants to intimidate victims to comply. Victims may be asked to pay outstanding charges, or transfer funds to a bank account which the authorities have supposedly set up for the victims. While the bank account will show the victim’s name, it does not belong to the victim but to a person controlled by the scammers.
phishing_scam
Online platform
Phishing Scam
Be on high alert for scammers who typically offer “attractive” deals to phish your personal banking information using fake payment websites or through social media messages. Sometimes, scammers may impersonate interested buyers or government officials to phish your personal banking information.
Sharing online banking credentials such as credit card details, OTPs, card or ATM Pin could potentially expose you to unauthorised banking transactions including ATM withdrawals.
chinese_digital_subscription_services_impersonation_scam
Phone, Text and SMS
Chinese digital subscription services Impersonation Scam
The Singapore Police Force advises the public to be on high alert for scammers impersonating as staff from Chinese services such as Tencent, WeChat or UnionPay. Such scams involve free trial subscriptions which victims may have signed up for (e.g insurance coverage, in-app anti-harassment functions, WeChat subscriptions)
Scammers would typically ask victims to verify their identities and bank accounts, by requiring them to provide their personal information and to make monetary transfers to various bank accounts. The victims were assured that their monies would be refunded upon successful verification. In some of the cases, the scammer would guide the victim through WhatsApp's screen sharing function to increase the bank transaction limit and perform the bank transfers.
Compare accounts
Kill Switch
(Disable digital access and block your cards)
This will disable your digital access to Personal Internet Banking, UOB TMRW app and block all your UOB Debit/Credit cards instantly. Note that Kill Switch does not suspend these services. Learn more.
2 ways to do so:
- Call our 24-hour Fraud Hotline at 6255 0160 › Press 4 to activate Kill Switch Learn how
- Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) > press 1 > press 2
Upon activating our self-service "kill switch" feature, you will receive two SMS notifications confirming the activation of the Kill Switch, which disables your digital access and blocks all your UOB Debit/Credit cards.
Any active digital login session will be terminated.
To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.If you wish to re-enable all your UOB Debit/Credit cards, please unlock them via the UOB TMRW app, or call our General Hotline at 1800 222 2121, or visit your nearest UOB branch for assistance.
Things you should know
Our security best practices and policies
- UOB Group Internet Banking Privacy Practices
-
The United Overseas Bank Group (UOB Group) is committed to maintaining best Privacy Practices to create, as far as possible, a secure Internet banking environment for our customers. We encourage our customers to similarly observe best practices that are within their control.
Our best practices include:
- Collection Of Customer Information
We will not make unsolicited requests for customer information through email or the telephone, unless customers initiate contact with us. We will use any information collected as minimally as possible, mainly to assist us in customising and delivering services and products that are of interest to our customers. Under no circumstances will we ask customers to reveal their Personal Identification Numbers (PINs) or Passwords. - Handling Of Customer Information
We have established strict confidentiality standards for safeguarding information on our customers. - Disclosure Of Customer Information
Unless we have the customer's agreement or are required by law, we will not disclose customer information to external parties. - Compliance By External Parties
External parties who, in the course of providing support services to us, may come into contact with customer information, are required to observe our privacy standards.
- Collection Of Customer Information
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- UOB Group Internet Security Technology
-
We understand customer concerns for security when they transact over the Internet. We have therefore built a security system for online banking that safeguards the confidentiality of our customers' account information and their banking transactions.
We employ several different methods to protect customers' account and personal information:
- Firewalls
We have multiple levels of firewalls in place between our internal computer systems and the Internet. - Encryption
Strong encryption protects customer information as it travels over the Internet. We use the 128-bit Secure Sockets Layer (SSL) encryption to protect the confidentiality of customers' account details and transaction data. This 128-bit SSL encryption is the commercially available security protocol for encrypting or scrambling data transmitted over the Internet. It is also currently recognised internationally to be of the highest standard in encryption technology commercially available and is generally adopted by banks in Singapore and financial institutions worldwide. - Username and Password
Only your valid Username and Password which identify you uniquely, will allow you to log in to our secure website(s). This ensures that messages from authorised users only are admitted into our secure site(s). - Technology Devices
UOB may, from time to time, issue Devices and/or establish security procedures that you may need to execute in order to use certain UOB Internet Banking services related to the Devices.
You may use the Devices (whether or not in conjunction with the Username and/or Password or otherwise):- To initiate, effect, perform and/or dispatch any instruction or any communication to UOB;
- To obtain or utilise any service that may be offered or made available by UOB through the Website or UOB Internet Banking service;
- To access and obtain information as may be permitted by UOB (whether relating to your Account(s), service or otherwise); and
- To effect any transaction with UOB which may be made available by UOB, subject to the terms of this Agreement and to other restrictions, limitations, terms and conditions of UOB then applicable
- Automatic Log Out
As an additional security measure, our system may log you out of your Internet banking session after a period of inactivity
We are committed to monitoring our Internet security system constantly for potential situations that could compromise the security or the privacy of our customers and to exploring new technology continually to enhance our Internet security system.
- Firewalls
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- List of Official UOB Group Website Addresses
- Customer Choices in the Event of Unavailability of the UOB Group Internet Banking/Transaction Website(s)
- E-Payments: User Protection Guidelines and FAQs
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