How UOB protects you

As part of the latest industry move to strengthen the resilience against phishing scams, we will be introducing Singpass Face Verification (SFV) as part of the Digital Token set-up.

This additional layer of authentication will be prompted if there is any unusual or suspicious activity detected during the Digital Token setup process, which will make it harder for scammers to gain access to your accounts. This is in addition to the authentication required when you perform high-risk transactions currently, and is part of the bank’s continuous efforts to reinforce existing processes and controls, to detect and block suspicious transactions and accounts.

From end Nov 2024, we will progressively phase out SMS alerts and transition to email and push notifications on UOB TMRW for selected digital and card transactions.

To ensure your transaction notifications are not disrupted, please enable push notifications in your phone settings and update your email address today.

You can instantly disable your digital access and block your cards with our emergency self-service “kill switch” feature, if you suspect that your account has been compromised.

3 ways to do so:

• Call our 24-hour Fraud Hotline at 6255 0160 › Press 4 to activate Kill Switch
• Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) > press 1 > press 2
• Make a report at our nearest UOB branch

Upon activating our self-service "kill switch" feature, you will receive two SMS notifications confirming the activation of the Kill Switch, which disables your digital access and blocks all your cards.
Any active digital login session will be terminated.

To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.
If you wish to re-enable all your cards, please unblock them via the UOB TMRW app, or call our General Hotline at 1800 222 2121, or visit your nearest UOB branch for assistance.

To ensure you stay informed about your transactions, please be informed that the unsubscribe option for selected outgoing payment alerts will be disabled from end July 2024 onwards. Instead, you will either receive email or SMS notification for the relevant transaction.

Click on the button below for the list of transaction alerts that UOB is currently offering and the transaction alert default setting, which you will also have the option to subscribe to selected alerts. It is important to subscribe to transaction alerts to be alerted of any potential fraudulent activity.

As part of the latest industry move to protect you from phishing scams, from end July 2024 onwards, customers on Digital Token can no longer use SMS OTP or Digital token generated OTP to authenticate their login request to UOB Personal Internet Banking (PIB). Instead, you will need to use Digital Token to authenticate your login.

Missed the Digital Token notification?

Simply tap on “Digital token” icon on the login screen of your UOB TMRW app to retrieve the notification.

Digital scams are on the rise. Give your savings an added layer of security with the all-new UOB LockAway Account^TM and transfer in money to keep it locked away from digital scams.

Add on the UOB LockAway Account today for greater peace of mind, for money you don’t need everyday access to. Any withdrawal of funds must be done in-person at any of our UOB branches in Singapore.

Lock away any amount. No minimum, no maximum, no fall-below fees.

Insured up to S$100k by SDIC.