How UOB protects you

Funds from the UOB LockAway Account can only be withdrawn in person and not by any other means, including but not limited to online transactions, Personal Internet Banking, Mobile Services, cheque, ATM withdrawals and debit instructions given through the Call Centre Service. For the avoidance of doubt, debit instructions will only be accepted for the UOB LockAway Account if you provide the debit instruction in person at any of our branches in Singapore. Watch this space for more information and refer to our FAQs

Stay updated on your incoming PayNow transactions

From 1 Mar 2023, we will phase out SMS notifications for incoming PayNow transactions. Customers will be notified via email and push notifications on UOB TMRW. To ensure your PayNow transactions notifications are not disrupted, please enable your push notification on your phone settings and update your email address today. Visit here for more information.

Protecting your transactions on Personal Internet Banking and UOB TMRW

From 13 December 2022, we will be implementing an extra layer of authentication by sending a One-Time Password (OTP) to your registered email to complete selected high-risk transactions on Personal Internet Banking and TMRW.

If you have not provided/updated your email address with us, a SMS OTP will be sent to your mobile number as a temporary alternative.

To ensure your online transactions are not disrupted, update your email address today. Login to your UOB TMRW app and select Services > Contact details or UOB Personal Internet Banking and select My Profile under your name.

Alerts for your GIRO transactions

We are committed to ensure that you have a safe and secure banking experience without compromising on convenience. With effect from 22 October 2022, you will no longer receive any alerts of GIRO debit transactions unless you have made a preferred SMS or email alerts through UOB Personal Internet Banking before this date. To update or review your personalised GIRO alert options, please log in to UOB Personal Internet Banking.

Mandating transaction alert for Cashier's order and Demand Draft

For security reasons, we have mandated transaction alerts for Cashier’s Orders and Demand Drafts. The unsubscribe option of the transaction alerts will no longer be available. For customers who have previously unsubscribed, we will automatically subscribe you back to the SMS option with the default alert trigger amount of S$1,000. To customise the alert mode and trigger amount, log in to UOB Personal Internet Banking to select the alert mode and new amount.

Revision of funds transfer limit

If you have not made any changes to your transfer limit before, your transfer limit will remain at the default limit of S$5,000.

To update your transfer limit, please have your digital token code ready and click here for the step-by-step guide.