Visual Impairment-Friendly ATM

Visual Impairment-Friendly ATM

We continually improve our customer service standards to benefit a diverse customer base. UOB now offers enhanced ATM access for customers who are visually-impaired or have low vision.

Enhanced access to ATM services

For assistance or further details, please call our 24-hour call centre hotline at 1800 222 2121
ATMs with audio jacks and deliver high quality text-to-speech

ATMs with audio jacks and deliver high quality text-to-speech

These enhanced ATMs have universal 3.5mm audio jacks and deliver high quality text-to-speech instructions.

ATMs with special identifier decal

ATMs with special identifier decal

Each accessibility-enhanced ATM has a special identifier decal to let caregivers guide the visually-impaired ATM user.

Braille characters to indicate audio jack location

Braille characters to indicate audio jack location

Braille characters are found on the ATM to help the customer locate the audio jack and cash slot.

Frequently asked questions

What are the transactions supported in these enhanced ATMs?
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Fast Cash Withdrawal and Balance Enquiry are supported.

You will need earphones with a standard 3.5mm audio connector, an ATM card and your PIN.

English and Chinese are available

There is no change to the cash withdrawal limits when using the audio flow.

These ATMs have been designed for the ATM screen to be disabled when an audio flow is activated. Customer’s account details will not be displayed on the screen.

Yes OCBC ATM Cards are supported

Fast Cash Withdrawal and Balance Enquiry

No.

No, receipts are not issued for such transactions.

Yes, by default the ATM will read out your account balance as part of the cash withdrawal transaction.

Yes, you can insert your UOB ATM card to use the ATM in the regular mode where transaction details are displayed on screen.

  1. The ATM will not be able to continue with the voice guided instructions.
  2. If the ATM does not receive customer input, the transaction will timeout and the ATM card will be ejected after 45 seconds.

We advise customers to press the ‘Cancel’ button on the ATM PIN Pad to cancel the transaction.

Other services

Other services

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