InsureStaycay

Yes, InsureStaycay will provide a reimbursement of the irrecoverable expenses if your trip is cancelled as a result of a positive COVID-19 diagnosis.



The cover is effective only if the travel insurance is purchased before you become aware of any circumstances which could lead to the cancellation of the trip and the occurrence of any of the insured events must happen seven (7) days prior to the commencement of the trip. Please note that InsureStaycay does not cover any costs associated with test kits.

If you are fully vaccinated but still diagnosed with COVID-19 and required to be admitted to the hospital, community care facility or community recovery facility for treatment, InsureStaycay will pay you S$100 per day, up to seven (7) days for each complete day stay. The COVID-19 diagnosis must be done at least seven (7) days before the commencement of your trip.

We will also pay you a lump sum benefit of S$100 upon your discharge from the facility, subject to minimum of five (5) days for treatment.
In addition, we will reimburse up to S$500 for the expenses incurred to engage a licensed contractor to disinfect your house.

Please refer to the policy contract for more information.

Yes, you can still apply for InsureStaycay as COVID-19 is not considered as a Pre-existing condition.

Yes, InsureStaycay will reimburse you for the medical expenses incurred within forty-eight (48) hours from the date of the incident that gave rise to the food poisoning occurred during your trip.

Please refer to the policy contract for more information.

Yes, you may. Please ensure you have their consent before purchase and to inform them upon successful purchase of this travel insurance.

The insurance commences when you leave your place of residence or business in Singapore (whichever is the later) and ends at the time of return to your residence or business in Singapore or expiry of the Certificate of Insurance/ Schedule (whichever is the earlier).

Trip Cancellation starts seven (7) days prior the commencement of the trip.

There is no refund of insurance premium paid once the Certificate of Insurance and/or Schedule is issued and premium charged.

You may contact our Claims Division at 6222 7733 during UOI business hours. We will advise you on the claim procedure depending on the type of claims.

UOI’s business hours
Monday to Thursday: 8:45am to 5:45pm
Friday: 8.45am to 4.45pm


Closed on weekends and public holidays.