2018 Highlights

  • Increased total income by four per cent year on year, driven by healthy volume growth and deposit margin improvement;
  • Continued to harness technology to make banking simpler, safer and smarter for consumers with the launch of:
  • Digital application processes in Singapore for a range of products, such as deposit accounts, cards and loans;
  • Mighty FX, which enables customers in Singapore to trade and to transact quickly and conveniently in major currencies;
  • UOB Mighty Secure, a digital security token function embedded on the UOB Mighty mobile banking app for customers in Singapore and Malaysia; and
  • Cashless payment options via WeChat Pay and DuitNow for customers in Malaysia.
  • Established strategic partner ecosystems in Singapore to offer financial solutions essential to consumers’ lifestyles:
  • Largest car and property ecosystems that make car and home financing and purchasing swifter and surer for customers;
  • Widest network tie-up with electricity retailers to help customers find the most suitable electricity plan; and
  • First online travel portal by a bank in Southeast Asia that provides a one-stop solution for customers to search, to plan and to book their holidays.
  • Enhanced our deposit account and card offerings to ensure that we stay relevant to our customers’ financial and lifestyle needs:
  • Refreshed the UOB One Account in Singapore for more customers to benefit from better yield on their deposits and when they make payments or credit their salary into the account;
  • Launched the UOB Visa Infinite Metal Card in Singapore, Malaysia and Thailand to offer exclusive privileges to affluent travellers in the region; and
  • Launched the UOB YOLO card in Indonesia to help millennials stretch their dollar on their top lifestyle expenses.
  • Piloted branch service models in Malaysia, Singapore and Thailand to enhance the banking experience and to focus on the wealth management needs of our customers; and
  • Launched UOB BizSmart in Malaysia and Thailand to support small businesses in their digital transformation.
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