Notice to Customers Relating to the Do Not Call Registry Provisions under Part IX of the Personal Data Protection Act (PDPA) ("DNC Provisions")

At UOB, we take our responsibility to protect the information you provide us very seriously.

From time to time, UOB and our partners may call or SMS our customers to inform them about our latest products or promotional offers.

If you have previously given UOB your consent to receiving such calls and messages, you will continue to be updated on our promotions and marketing campaigns, even though you may have registered with the National Do Not Call Registry.

If you no longer wish to continue receiving marketing calls or messages, you may withdraw your consent by completing and submitting the form here, or by calling Customer Service. You can also find the form in our Personal Banking webpage, under Quick Links – Fees, Rates and Forms, and by selecting Personal Application Forms. Your withdrawal instructions will be subject to identity verification. Please note that there is a 21 days’ grace period for UOB to process your withdrawal of consent, and hence you may still receive marketing or promotional messages/calls during that period.

For all other customers, we will only contact you via the telephone for marketing and promotional messages/calls after ascertaining that you have not registered with the National Do Not Call (DNC) Registry administered by the Personal Data Protection Commission of Singapore. However, as we may rely on the 21 days validity period of the search results, you may still receive marketing or promotional messages/calls during that period.

If you had received a telemarketing call from someone representing UOB although you have registered with the DNC Registry or withdrawn your consent, please inform us at dataprotectionofficer@uobgroup.com, or contact us by calling 1800 222 2121.

The above changes will generally not affect informational and service related messages sent by UOB (e.g. messages relating to your account or products held by you).