Important Messages

Notice of UOB Hong Kong’s Operation Centre

With effect from 5 September 2022, UOB Hong Kong’s Operation Centre at 20/F, China Taiping Tower, 8 Sunning Road, Causeway Bay, Hong Kong, will be closed. You are welcome to visit us at 6/F, Lee Garden Two, 28 Yun Ping Road, Causeway Bay, for the same service required.

Our telephone and facsimile numbers, as well as email addresses will remain unchanged.

For enquiries, please contact us at (852) 2910 8888.

 

Statement on fraudulent website

UOB Hong Kong would like to inform the public that the Bank has today reported a fraudulent website (https://www.uobforex.com/) passing off as UOB Hong Kong website to the Hong Kong Police and the Hong Kong Monetary Authority.

We wish to remind the public and our customers that the Bank’s official website is https://www.uobgroup.com/hk/index.page.

Customers who may have disclosed their personal or account information or conducted transactions through the fraudulent websites should inform the Police immediately and contact their UOB relationship manager for assistance.

We would like to remind our customers to stay vigilant and not to provide their personal or account information through unofficial or unverified websites.

To verify the authenticity of any website in relation to UOB, customers or members of the public should contact the Bank at (852) 2910 8888.

 

Notice on the Revised Code of Banking Practice

The revised Code of Banking Practice (the Code), jointly released by the Hong Kong Association of Banks (HKAB) and the DTC Association (DTCA), came into effect from 10 December 2021. For details of the Code, please visit the websites of HKAB at www.hkab.org.hk and DTCA at www.dtca.org.hk.

Hard copies of the Code are also available at the UOB Commercial Banking Centres in Tsim Sha Tsui and Causeway Bay. The addresses of the two Centres are as follows:

  • UOB Commercial Banking Centre - Tsim Sha Tsui
    Suite 2110-13, 21st Floor, Tower 6, The Gateway, Harbour City, Tsim Sha Tsui, Kowloon

  • UOB Commercial Banking Centre - Causeway Bay
    6th Floor, Lee Garden Two, 28 Yun Ping Road, Causeway Bay, Hong Kong

For enquiries, please contact us at (852) 2910 8888.

 

Statement on fraudulent websites

UOB Hong Kong would like to inform the public that the bank has today reported two fraudulent websites (http://uobsswss.com and http://uobcoins-svip.com) passing off as UOB Hong Kong websites to the Hong Kong Police and the Hong Kong Monetary Authority.

We wish to remind the public and our customers that the Bank’s official website is https://www.uobgroup.com/hk/index.page.

Customers who may have disclosed their personal or account information or conducted transactions through the fraudulent websites should inform the Police immediately and contact their UOB relationship manager for assistance.

We would like to remind our customers to stay vigilant and not to provide their personal or account information through unofficial or unverified websites.

To verify the authenticity of any website in relation to UOB, customers or members of the public should contact the Bank at (852) 2910 8888.

 

Statement on Unauthorised Use of UOB Trademark

UOB Hong Kong would like to alert its customers and members of the public of an unauthorised use of UOB’s trademark on the website: https://eai-bank.com/. UOB Hong Kong declares that it has not authorised the use of its trademark on this website and does not have any affiliation to or connection with this website.

We remind our customers to stay vigilant and not to visit or provide their personal or account information through unofficial or unverified websites.

If customers or members of the public are concerned, please contact UOB Hong Kong at (852) 2910 8888 and / or report to the Police.

 

COVID-19 update on possible changes in opening hours

In light of rising COVID-19 cases, United Overseas Bank Hong Kong Branch (UOB Hong Kong) would like to inform its customers and the general public the possible measures that the Bank might need to take to ensure the safety of its customers and employees.

The measures include but not limited to temporary closure of the Bank’s office premises or UOB Commercial Banking Centres for thorough cleaning and disinfection. The Bank’s opening hours might vary under the circumstances. Customers are advised to check with us for the latest opening hours at (852) 2910 8888 before visiting.

In order to safeguard the health and safety of its customers and employees during the pandemic period, the Bank has been adopting a series of preventive measures. For further information, please visit UOB Hong Kong’s website.

 

Enhanced COVID-19 precautionary measures

Health and wellbeing of customers and staff are the top priority of UOB. In light of the developing COVID-19 situation and in line with the latest public health guidelines issued by the Hong Kong SAR Government, we have implemented enhanced measures at UOB Commercial Banking Centre (‘Centre’) in The Gateway, Tsim Sha Tsui and Lee Garden Two, Causeway Bay. These measures include:

  1. All visiting customers are kindly requested to observe the regulations enacted by the Hong Kong SAR Government, including but not limited to the use of the ‘LeaveHomeSafe’ mobile application and compliance with the relevant requirements under the ‘vaccine pass’ when passing through the respective shopping malls before entering the Centres, if applicable.

  2. Customers are required to wear surgical masks at all times at the Centres and are encouraged to scan the ‘LeaveHomeSafe’ venue QR code.

  3. Customers who have been outside Hong Kong in the last 14 days or under quarantine measures issued by the Hong Kong SAR Government should defer their visit to the Centres.

  4. Customers are encouraged to use the alcohol-based hand rub dispensers that are installed at the Centres upon arrival.

  5. Customers should maintain social distancing of at least 1.5 metre. The number of customers at a Centre is limited to a maximum of 5 people at any given time. Please follow the instructions given by the Bank’s staff. If necessary, the Bank’s will distribute quota tags to the visiting customers.

For our corporate customers, we encourage them to use our online banking services or contact the respective relationship manager. Should there be any in-person meetings scheduled between a customer and our relationship manager, we seek customer’s co-operation to complete a health declaration form, which will be provided by our relationship manager, prior to the meeting.

We apologise for any inconvenience this may cause and thank you for your understanding and cooperation. We are monitoring the situation closely and will continue to take proactive and precautionary actions necessary to help combat the spread of COVID-19.

Stay healthy.

 

Notice on Inactive / Dormant Accounts

An inactive account is an account that has not been used for transactions for 10 consecutive months. To turn an inactive account to active status, the account holder has to carry out a credit or debit transaction in the account.

An account will become dormant if there is no transaction for 12 consecutive months. Dormant corporate account users are not allowed to perform transactions through UOB Business Internet Banking Plus (BIBPlus). To reactivate a dormant account, the account holder has to perform a debit transaction.

To ensure your account remains active, you are advised to maintain a credit or debit transaction in your account regularly for at least once every 12 months.

For enquiries, please contact us at (852) 2910 8888.

 

Statement on fake investment scheme using UOB’s name

UOB Hong Kong would like to alert our customers and the general public of a fraudulent email being circulated regarding a fake investment scheme using UOB’s name.

The fake email address is info@uobbanks.org.

We have reported the matter to the Hong Kong Police Force and the Hong Kong Monetary Authority. Customers who may have disclosed their personal or account information or may have conducted transactions through the suspicious email should report to the Police and contact their UOB relationship manager for assistance.

We remind our clients to stay vigilant against fraudulent emails. UOB Hong Kong will never ask for personal or account information through emails.

To verify the authenticity of any emails or websites in relation to UOB, clients or members of the public should contact the Bank at (852) 2910 8888.

 

Relocation of UOB Hong Kong’s Head Office and Office Expansion at Lee Garden Two, Causeway Bay

From 24 May 2021, we are moving and will be welcoming clients at our new head office at the following address:

UOB Hong Kong Branch
Head Office
28/F, Champion Tower
3 Garden Road
Central, Hong Kong

Also effective 24 May 2021, our private bank and investment banking teams will be relocating and will be able to welcome customers at our expanded business premises at 6/F, Lee Garden Two, 28 Yun Ping Road, Causeway Bay, Hong Kong.

Our telephone and facsimile numbers, as well as email addresses will remain unchanged. 

Should you have any enquiries, please contact us at (852) 2910 8888. We look forward to serving you from our new premises.

 

Statement on fake website

We would like to inform the public that we have today reported a fake website (hxxps://www.uobclub.com/home) passing off as a UOB Hong Kong website to the Hong Kong Police and the Hong Kong Monetary Authority. The website has since been taken down.

We remind clients that our official website is https://www.uobgroup.com/hk/index.page.

Clients who may have disclosed their personal or account information or may have conducted transactions through the fraudulent website should inform the Police and contact their UOB relationship manager for assistance.

We remind our clients to stay vigilant and not to provide their personal or account information through unofficial or unverified websites.

To verify the authenticity of any website in relation to UOB, clients or members of the public should contact the Bank at (852) 2910 8888.

 

Closure of UOB Commercial Banking Centre – Kwun Tong (28 October 2020)

United Overseas Bank, Hong Kong Branch (UOB Hong Kong) today announced the closure of UOB Commercial Banking Centre - Kwun Tong (also known as UOB Kwun Tong Branch) with effect from 1 January 2021.

Rooted in Hong Kong for more than 50 years, UOB Hong Kong remains committed to providing quality banking services to its customers through various touch points. Customers needing in-person advice or support are welcome to visit us at our UOB Commercial Banking Centres in Tsim Sha Tsui or Causeway Bay. These Centres will continue to provide over-the-counter banking services to customers from Monday to Friday, 9:00am to 5:00pm. The addresses of the two Centres are as follows:

  • UOB Commercial Banking Centre - Tsim Sha Tsui
    Suite 2110-13, 21st Floor, Tower 6, The Gateway, Harbour City, Tsim Sha Tsui, Kowloon

  • UOB Commercial Banking Centre - Causeway Bay
    Unit 602, 6th Floor, Lee Garden Two, 28 Yun Ping Road, Causeway Bay, Hong Kong

UOB Hong Kong’s corporate customers can also continue to use UOB BIBPlus for access to online banking services or contact relationship manager for further assistance.

We apologise for any inconvenience this may cause. For enquiries, please contact us at (852) 2910 8888.

 

Alert on Telephone Deception Relating to Cash Payout Scheme of the Hong Kong SAR Government

There is a recent rise of telephone deceptions relating to Cash Payout Scheme of the Hong Kong SAR Government (“CPS”). In order to protect customers’ asset and personal data, the Bank reminds customers that:

  1. It is anticipated that CPS will be increasingly used as a bait by fraudsters in devising various scams including telephone deception.

  2. Customers should exercise extra caution whenever receiving calls from unsolicited callers or pre-recorded voice message (“PRVM”) asking for customer’s personal and/or banking information for purposes relating to CPS. This is particularly so where the caller’s number starts with a "+" sign, which indicates the call has been originated from the overseas.

  3. In any genuine call from the Bank to our customers, the call never starts with a PRVM, or requests the customer to press a button on the phone number pad via PRVM. If customers have received any call starting with PRVM, they should hang up at once.

  4. Customers should never disclose personal data and/or bank account details in a call from unsolicited callers or PRVM.

For enquiries, please call Anti-Scam Hotline at 18222 or United Overseas Bank, Hong Kong Branch’s Hotline at 2910 8888.

 

Notice of unauthorised telesales calls

United Overseas Bank, Hong Kong Branch has not authorised or appointed any intermediaries to conduct telesales marketing activities for promotion of commercial lending. If a caller claims to be from UOB inviting applicants for commercial lending, it might be a suspected unauthorised telesales call.

If you have any enquires on this or you suspect you have received such calls, please call United Overseas Bank, Hong Kong Branch’s hotline at (852) 2910 8888.

 

Notice on COVID-19 precautionary measures

Health and wellbeing of clients and staff are the top priority of United Overseas Bank (UOB). In light of the developing COVID-19 situation, we have implemented a number of enhanced measures to minimise the spread of the virus in the community. These measures include:

  1. All visiting clients should wear surgical masks before entering a UOB Commercial Banking Centre ("the Centre").

  2. Clients who have visited any of the locations outside of Hong Kong within the past 14 days are advised to stay at home, and pay a visit to the Centre on another day.

  3. Clients are encouraged to use the alcohol-based hand rub dispensers that are installed at the Centres to clean your hands.

  4. Clients should refrain from standing too close to someone else in a queue, or sitting on a seat not less than 1m from another individual.

  5. In order to ensure enough space between individuals, we limit the number of clients in the Centre at any given time to a maximum of 5 people. Please follow the instructions given by our staff.

  6. If necessary, we will distribute quota tags to the visiting clients.

For our corporate clients, we encourage you to use our online banking services or contact your relationship manager.

We apologise for any inconvenience this may cause and thank you for your understanding and cooperation. We are monitoring the situation closely and will continue to take proactive and precautionary actions necessary to help combat the spread of the COVID-19 virus.

Please take good care of yourselves.

 

Yours sincerely,

United Overseas Bank, Hong Kong Branch

 

Notice of operation centre relocation (23 January 2020)
We are pleased to announce that with effect from 20 January 2020, our operation centre has been relocated to the following address:

20/F, China Taiping Tower, 8 Sunning Road, Causeway Bay, Hong Kong

Our telephone and facsimile numbers, as well as email addresses remain unchanged.

 

Fraudulent website notification
As part of our constant monitoring of potential cybersecurity risks and threats, United Overseas Bank Limited ("UOB" or the "Bank") is aware that there have been phishing attempts targeting our clients via a fraudulent website: www.the-uob.com/hk or www.the-uob.com/online/login.php.


The official website of UOB in Hong Kong is www.uobgroup.com/hk.

We would like to remind our clients and the public that we do not send unsolicited SMSes or emails asking them to click on a link to enter their personal or account details into a website.

We have since reported the fraudulent website to the Hong Kong Police and the Hong Kong Monetary Authority, and have worked with the relevant authorities to take down the fraudulent website. 

If any client is concerned that they may have disclosed their personal or account information or may have conducted transactions through the fraudulent website, they should inform the Police and contact their UOB relationship manager for assistance. Clients should not provide their personal or account information to such websites.

If a client or member of the public receives unsolicited or suspicious emails or SMSes which appear to be from UOB, or if they are uncertain about the authenticity of the website, they should contact the Bank at (852) 2910 8888 for verification.

 

Third party emails
Please be informed that all emails from the accounts xxx@uobgroup365.com and xxx@uobgrouphk.com are not issued by nor associated with the UOB Group. Recipients of such emails are advised to verify the contents and source of such emails carefully. If you have provided your personal information to the email/website or has conducted any financial transactions through these channels should immediately contact your nearest local police station or the Commercial Crime Bureau of the Hong Kong Police Force at 2860 5012.

 

Mis-transfer of funds
Please be careful and avoid errors when you make any fund transfers.  If you have received fund which a transferor sent by mistake, please promptly report to the Bank at (852) 2910 8888 to arrange the return of fund to the transferor at the earliest convenience.  Please be alerted that you may be criminally liable if you do not return the fund.