Statement on fake investment scheme using UOB’s name
UOB Hong Kong would like to alert our customers and the general public of a fraudulent email being circulated regarding a fake investment scheme using UOB’s name.
The fake email address is firstname.lastname@example.org.
We have reported the matter to the Hong Kong Police Force and the Hong Kong Monetary Authority. Customers who may have disclosed their personal or account information or may have conducted transactions through the suspicious email should report to the Police and contact their UOB relationship manager for assistance.
We remind our clients to stay vigilant against fraudulent emails. UOB Hong Kong will never ask for personal or account information through emails.
To verify the authenticity of any emails or websites in relation to UOB, clients or members of the public should contact the Bank at (852) 2910 8888.
Relocation of UOB Hong Kong’s Head Office and Office Expansion at Lee Garden Two, Causeway Bay
From 24 May 2021, we are moving and will be welcoming clients at our new head office at the following address:
UOB Hong Kong Branch
28/F, Champion Tower
3 Garden Road
Central, Hong Kong
Also effective 24 May 2021, our private bank and investment banking teams will be relocating and will be able to welcome customers at our expanded business premises at 6/F, Lee Garden Two, 28 Yun Ping Road, Causeway Bay, Hong Kong.
Our telephone and facsimile numbers, as well as email addresses will remain unchanged.
Should you have any enquiries, please contact us at (852) 2910 8888. We look forward to serving you from our new premises.
Statement on fake website
We would like to inform the public that we have today reported a fake website (hxxps://www.uobclub.com/home) passing off as a UOB Hong Kong website to the Hong Kong Police and the Hong Kong Monetary Authority. The website has since been taken down.
We remind clients that our official website is https://www.uobgroup.com/hk/index.page.
Clients who may have disclosed their personal or account information or may have conducted transactions through the fraudulent website should inform the Police and contact their UOB relationship manager for assistance.
We remind our clients to stay vigilant and not to provide their personal or account information through unofficial or unverified websites.
To verify the authenticity of any website in relation to UOB, clients or members of the public should contact the Bank at (852) 2910 8888.
Closure of UOB Commercial Banking Centre – Kwun Tong (28 October 2020)
United Overseas Bank, Hong Kong Branch (UOB Hong Kong) today announced the closure of UOB Commercial Banking Centre - Kwun Tong (also known as UOB Kwun Tong Branch) with effect from 1 January 2021.
Rooted in Hong Kong for more than 50 years, UOB Hong Kong remains committed to providing quality banking services to its customers through various touch points. Customers needing in-person advice or support are welcome to visit us at our UOB Commercial Banking Centres in Tsim Sha Tsui or Causeway Bay. These Centres will continue to provide over-the-counter banking services to customers from Monday to Friday, 9:00am to 5:00pm. The addresses of the two Centres are as follows:
- UOB Commercial Banking Centre - Tsim Sha Tsui
Suite 2110-13, 21st Floor, Tower 6, The Gateway, Harbour City, Tsim Sha Tsui, Kowloon
- UOB Commercial Banking Centre - Causeway Bay
Unit 602, 6th Floor, Lee Garden Two, 28 Yun Ping Road, Causeway Bay, Hong Kong
UOB Hong Kong’s corporate customers can also continue to use UOB BIBPlus for access to online banking services or contact relationship manager for further assistance.
We apologise for any inconvenience this may cause. For enquiries, please contact us at (852) 2910 8888.
Alert on Telephone Deception Relating to Cash Payout Scheme of the Hong Kong SAR Government
There is a recent rise of telephone deceptions relating to Cash Payout Scheme of the Hong Kong SAR Government (“CPS”). In order to protect customers’ asset and personal data, the Bank reminds customers that:
It is anticipated that CPS will be increasingly used as a bait by fraudsters in devising various scams including telephone deception.
Customers should exercise extra caution whenever receiving calls from unsolicited callers or pre-recorded voice message (“PRVM”) asking for customer’s personal and/or banking information for purposes relating to CPS. This is particularly so where the caller’s number starts with a "+" sign, which indicates the call has been originated from the overseas.
In any genuine call from the Bank to our customers, the call never starts with a PRVM, or requests the customer to press a button on the phone number pad via PRVM. If customers have received any call starting with PRVM, they should hang up at once.
Customers should never disclose personal data and/or bank account details in a call from unsolicited callers or PRVM.
For enquiries, please call Anti-Scam Hotline at 18222 or United Overseas Bank, Hong Kong Branch’s Hotline at 2910 8888.
Notice of unauthorised telesales calls
United Overseas Bank, Hong Kong Branch has not authorised or appointed any intermediaries to conduct telesales marketing activities for promotion of commercial lending. If a caller claims to be from UOB inviting applicants for commercial lending, it might be a suspected unauthorised telesales call.
If you have any enquires on this or you suspect you have received such calls, please call United Overseas Bank, Hong Kong Branch’s hotline at (852) 2910 8888.
Notice on COVID-19 precautionary measures
Health and wellbeing of clients and staff are the top priority of United Overseas Bank (UOB). In light of the developing COVID-19 situation, we have implemented a number of enhanced measures to minimise the spread of the virus in the community. These measures include:
All visiting clients should wear surgical masks before entering a UOB Commercial Banking Centre ("the Centre").
Clients who have visited any of the locations outside of Hong Kong within the past 14 days are advised to stay at home, and pay a visit to the Centre on another day.
Clients are encouraged to use the alcohol-based hand rub dispensers that are installed at the Centres to clean your hands.
Clients should refrain from standing too close to someone else in a queue, or sitting on a seat not less than 1m from another individual.
In order to ensure enough space between individuals, we limit the number of clients in the Centre at any given time to a maximum of 5 people. Please follow the instructions given by our staff.
If necessary, we will distribute quota tags to the visiting clients.
For our corporate clients, we encourage you to use our online banking services or contact your relationship manager.
We apologise for any inconvenience this may cause and thank you for your understanding and cooperation. We are monitoring the situation closely and will continue to take proactive and precautionary actions necessary to help combat the spread of the COVID-19 virus.
Please take good care of yourselves.
United Overseas Bank, Hong Kong Branch
Notice of operation centre relocation (23 January 2020)
We are pleased to announce that with effect from 20 January 2020, our operation centre has been relocated to the following address:
20/F, China Taiping Tower, 8 Sunning Road, Causeway Bay, Hong Kong
Our telephone and facsimile numbers, as well as email addresses remain unchanged.
Fraudulent website notification
As part of our constant monitoring of potential cybersecurity risks and threats, United Overseas Bank Limited ("UOB" or the "Bank") is aware that there have been phishing attempts targeting our clients via a fraudulent website: www.the-uob.com/hk or www.the-uob.com/online/login.php.
The official website of UOB in Hong Kong is www.uobgroup.com/hk.
We would like to remind our clients and the public that we do not send unsolicited SMSes or emails asking them to click on a link to enter their personal or account details into a website.
We have since reported the fraudulent website to the Hong Kong Police and the Hong Kong Monetary Authority, and have worked with the relevant authorities to take down the fraudulent website.
If any client is concerned that they may have disclosed their personal or account information or may have conducted transactions through the fraudulent website, they should inform the Police and contact their UOB relationship manager for assistance. Clients should not provide their personal or account information to such websites.
If a client or member of the public receives unsolicited or suspicious emails or SMSes which appear to be from UOB, or if they are uncertain about the authenticity of the website, they should contact the Bank at (852) 2910 8888 for verification.
Third party emails
Please be informed that all emails from the accounts email@example.com and firstname.lastname@example.org are not issued by nor associated with the UOB Group. Recipients of such emails are advised to verify the contents and source of such emails carefully. If you have provided your personal information to the email/website or has conducted any financial transactions through these channels should immediately contact your nearest local police station or the Commercial Crime Bureau of the Hong Kong Police Force at 2860 5012.
Mis-transfer of funds
Please be careful and avoid errors when you make any fund transfers. If you have received fund which a transferor sent by mistake, please promptly report to the Bank at (852) 2910 8888 to arrange the return of fund to the transferor at the earliest convenience. Please be alerted that you may be criminally liable if you do not return the fund.