Gen AI Enablement

Introduction

In today’s fast-paced digital workplace, employees need quick access to accurate information and tools that simplify complex tasks. At UOB, we believe that AI should empower every employee. That’s why we introduced Gen AI Enablement, an initiative that combines two powerful solutions:

1. Build-Your-Own-Bot (BYOB) – enabling teams to create domain-specific chatbots for instant knowledge retrieval.
2. Microsoft Copilot – embedding generative AI into everyday workflows for smarter, faster work.

Together, these tools transform how employees find answers, create content, and make decisions, driving efficiency and innovation across the bank.

Beyond Office Productivity

At UOB, we have leveraged on Copilot’s generative AI capabilities to drive significant productivity gains by automating complex, multi-step tasks for end users. It seamlessly processes both structured and unstructured inputs like spreadsheets, PDFs, and emails, and transforms them into actionable outputs such as insights, reports, dashboards, and presentations. By reducing manual effort, improving turnaround time, and enhancing consistency, Copilot empowers business functions across the bank to work smarter and make more informed decisions.

Prompt Engineering

UOB has established a structured discipline around prompt engineering to ensure Copilot delivers accurate, context-aware, and governance-aligned outputs. This includes curating reusable prompt libraries tailored to specific business tasks, training employees to craft effective prompts, and refining prompt strategies based on performance feedback.

By combining generative AI with automation and prompt design, Copilot becomes a strategic enabler, helping UOB scale advisory capabilities, streamline operations, and unlock new opportunities across the region.