Building and Deepening Long-term Relationships / Enabling Our People to Build Long-term Careers
Enabling Our People to Build Long-term Careers
Technology creates value when it serves people. In 2025, we focused on making AI adoption personal and practical — freeing colleagues from routine work to focus on higher‑value decisions, creativity and connection. Through our Better U Pivot programme and GenAI initiatives, we are clear that success is not measured by headcount savings alone, but by shared outcomes that strengthen capability, engagement and long-term employability.
Dean Tong
Head of Group Human Resources
Head of Group Human Resources
90 years of progress guided by our culture, The UOB Way
As we celebrate UOB’s 90th anniversary, we reflect on a journey built on our values — Honourable, Enterprising, United and Committed. These values form the foundation of our culture, The UOB Way, guiding how we shape our workplace and create meaningful experiences for our people to build long-term and sustainable careers together.
In 2025, we continued to strengthen this culture as the common thread that connects everything we do. Through regional UOB Way workshops, we reinforced these values across the markets, to ensure they are felt by colleagues and customers alike. This shared culture gives us purpose and unity, enabling us to move forward together.
We stayed focused on progress and productivity, finding smarter ways to work by tapping technology to enhance efficiency. For example, we introduced a Generative Artificial Intelligence (Gen AI) tool to all employees and drove Gen AI adoption to encourage colleagues to integrate it into everyday tasks. We also launched the Innovation Academy to help spark fresh ideas and encourage experimentation among our colleagues, complementing our upskilling efforts in Gen AI to create practical solutions for the workplace. These initiatives complement our overall Better U learning and development programme, which has been running since 2019 and continues to help everyone build future-ready skills.
Technology creates value when it serves people. In 2025, we focused on making AI adoption personal and practical — freeing colleagues from routine work to focus on higher‑value decisions, creativity and connection. Through our Better U Pivot programme and GenAI initiatives, we are clear that success is not measured by headcount savings alone, but by shared outcomes that strengthen capability, engagement and long-term employability.
In 2025, we continued to strengthen this culture as the common thread that connects everything we do. Through regional UOB Way workshops, we reinforced these values across the markets, to ensure they are felt by colleagues and customers alike. This shared culture gives us purpose and unity, enabling us to move forward together.
We stayed focused on progress and productivity, finding smarter ways to work by tapping technology to enhance efficiency. For example, we introduced a Generative Artificial Intelligence (Gen AI) tool to all employees and drove Gen AI adoption to encourage colleagues to integrate it into everyday tasks. We also launched the Innovation Academy to help spark fresh ideas and encourage experimentation among our colleagues, complementing our upskilling efforts in Gen AI to create practical solutions for the workplace. These initiatives complement our overall Better U learning and development programme, which has been running since 2019 and continues to help everyone build future-ready skills.
Technology creates value when it serves people. In 2025, we focused on making AI adoption personal and practical — freeing colleagues from routine work to focus on higher‑value decisions, creativity and connection. Through our Better U Pivot programme and GenAI initiatives, we are clear that success is not measured by headcount savings alone, but by shared outcomes that strengthen capability, engagement and long-term employability.
In 2026, we will continue to build leaders who bring The UOB Way to life, strengthen succession, welcome new colleagues who share our values, and equip our people for the future of work through tools such as GenAI — creating a workplace where Care, Growth and Trust thrive.
Our workforce at a glance
Total headcount
across Group
across Group
31,222
Median length
of service
of service
6.5 years
Gender mix
Male
37%
Female
63%
