UOB Infinity FAQs

UOB Infinity is UOB’s digital banking platform for businesses. The platform offers a comprehensive suite of cash management and trade services to help you manage your cash and trade transactions more efficiently.

The platform is available 24/7 and is accessible as long as you have internet access. However, some transactions may be subject to processing hours.

Companies/Institutional entities that may have Corporate account with UOB Taipei branch are eligible to apply for UOB Infinity.

Please contact your relationship manager or call us at +886 2 2722 3838 from Mondays to Fridays, 9.00am to 5.00pm, excluding public holidays.

1. To reset Group (Organisation) ID / User ID – please contact our UOB Taipei branch at +886 2 2722 3838 during office hours and furnish us with your company’s ID and your legal ID.
2. To reset Password – select “Have trouble logging in?” at the bottom of the login box and follow the on-screen instructions.

It takes the Bank up to 10 working days from the receipt of your application and all required documents to process your application. Upon successful creation of your User ID, the Bank will send an email and SMS to the email address and contact number respectively as indicated on your UOB Infinity application. Please ensure that the email address and contact number provided in the application form is correct.

If you did not receive your UOB Infinity Welcome Pack, please contact our UOB Taipei branch at +886 2 2722 3838 during office hours and furnish us with your company’s ID and your legal ID.

You will receive a UOB Infinity Welcome Pack delivered to your postal contact address. The welcome pack will consist of your UOB Infinity Organisation ID and User ID. Other than the Welcome Pack, you will also receive a physical token separately.

Create/add users
Your Company Administrator will be able to create/add users and assign different functional and data access privileges to different users. However, the Company Administrator cannot create/add other Company Administrators and/or Authorisers.
To create/add Administrator and Authoriser access, please submit a maintenance form.

Link more accounts/subscribe for more UOB Infinity services
To link more accounts to UOB Infinity or to subscribe for more UOB Infinity services such as trade services or request for token replacement, kindly submit a maintenance form

You can activate your user ID from the UOB Infinity login page by selecting “Want to activate your new account?” and following the on-screen steps. For all users except Company Administrators and Authorisers, your Company Administrator will also be able to activate your account on your behalf.

1. Organisation ID – You cannot change your Organisation ID
2. User ID – You can change your User ID only during your first login to UOB Infinity. Subsequent changes are not allowed.
3. Password – You may change your password at any time from the “Manage Profile” menu at the top right corner of your dashboard.

UOB Infinity has a “Remember Me” function to store the Organisation ID and User ID from the last login. You will only need to enter your password the next time you log in. However, the “Remember Me” function can only save one Organisation ID and User ID.

UOB Infinity can display account activity data for the past 12 months.

For existing UOB Infinity customers
You will be able to view/retrieve account activity data for the past 12 months in UOB Infinity. For activity data beyond 12 months, please visit your nearest UOB branch to request the data. Fees may apply.

For new UOB Infinity customers
You can only view/retrieve account activity data for the past 2 months when you access UOB Infinity for the first time.

You will be able to download/export the account statements of all your UOB accounts that are linked to UOB Infinity. Please note that the layout of the downloaded statement differs from the physical account statement.

To download/export account statements:

1. From the top menu bar, go to Accounts > Account Activities.
2. Select the account number and date range required.
3. Click the “Export” button at the top right corner of the screen.


Note: Files are available in PDF, CSV, spreadsheet or fixed length format

If you require a replacement for your physical token, you need to fill up a Maintenance Form. You can get the Maintenance Form from here. Or contact your relationship manager to get the required form.

Web browser and mobile operating system requirements for UOB Infinity
The minimum supported versions of the different browser types required to access UOB Infinity are:

The minimum supported versions for iOS and Android mobile operating systems are:

These minimum supported versions of the browsers and mobile operating systems have continued security patches and updates provided by the respective manufacturers.

Security

UOB Infinity has a system that provides a high standard of security for banking over the Internet. This security system safeguards the confidentiality of your personal account information and banking transactions by employing:

• Multiple levels of firewalls
• 2048-bit Secure Sockets Layer (SSL) encryption – currently recognised internationally to be of the highest standard in encryption technology commercially available
• A two-factor authentication that uses User ID and password (or biometric login for UOB Infinity mobile app) along with a secure token

To further protect your company's account and transaction information while banking via UOB Infinity, we recommend doing the following:

• Change your password regularly as an added security measure
• Clear the browser's cache after each session in UOB Infinity so that details of your transactions are removed
• Always log out properly after you have completed your online banking activities

For more details, you may wish to view our best privacy and security practices.

You can download our user guides by logging in to UOB Infinity, click the user icon at the top menu bar and click “Need Help?”. Should you require any assistance, please contact your relationship manager or contact us directly +886 2 2722 3838 from Mondays to Fridays, 9.00am to 5.00pm, excluding public holidays.