Frequently Asked Questions

UOB Infinity is UOB’s digital banking platform for businesses. The platform offers a comprehensive suite of cash management and trade services to help you manage your cash and trade transactions more efficiently.

Yes, UOB Infinity is available 24/7. However, some transactions may be subject to processing hours.

Yes, as long as you have Internet access while you are overseas, you will be able to access UOB Infinity anytime, anywhere.

The key differences are in the user interface and features offered. UOB Infinity offers new features to help you navigate and complete your tasks faster and more efficiently. With UOB Infinity, you will be able to:

• Personalise your dashboard and access information that matters most to you quickly.
• Access any function in just one click.
• Authenticate cash transactions anytime, anywhere.
• Track end-to-end status of cross-border payments and enjoy visibility of all fees and charges.

Use your physical token and follow the steps to start using Infinity.

Both UOB Infinity and BIBPlus will run concurrently to give users time to get used to the new user interface on UOB Infinity. All transactions, templates, past payments, drafts and payee/beneficiary master will be available on both platforms.

Companies that have a corporate account with UOB are eligible to apply for UOB Infinity.

For more information on UOB business accounts, please visit UOB Yangon website.

You will only need to apply for UOB Infinity if you are not an existing BIBPlus user. Please contact your Relationship Manager or visit UOB Yangon branch for more information.

Please contact your relationship manager or call us at (95) 1 9253774 from Mondays to Fridays, 9.30am to 3.00pm, excluding public holidays.

It takes the Bank up to 5 working days from the receipt of your application and all required documents to process your application. Upon successful creation of your user ID, the Bank will send an email and SMS to the email address and contact number respectively as indicated on your UOB Infinity application. Please await for your login credential to be sent via postal service.  Please ensure that the email address and contact number provided in the application form is correct.

You will receive a UOB Infinity Welcome Pack delivered to your postal contact address. The welcome pack will consist of your UOB Infinity Organisation ID and User ID. Depending on the products and services you selected in the submitted form, you may also receive a physical token separately.

Your Company Administrator will be able to create/add users and assign different functional and data access privileges to different users. However, the Company Administrator cannot create/add other Company Administrators and/or Authorisers.

To create/add Administrator and Authoriser access, please submit a maintenance form to the bank.

To link/add more accounts, please submit a maintenance form.

You can activate your user ID from the UOB Infinity login page by selecting “Want to activate your new account?” and following the on-screen steps. For all users except Company Administrators and Authorisers, your Company Administrator will also be able to activate your account on your behalf.

For a step-by-step guide, please click here.

Organisation ID – You cannot change your Organisation ID

User ID – You can change your User ID only during your first login to UOB Infinity. Subsequent changes are not allowed.

Password – You may change your password at any time from the “Manage Profile” menu at the top right corner of your dashboard.

UOB Infinity has a “Remember Me” function to store the Organisation and User ID from the last login. You will only need to enter your password the next time you log in. However, the “Remember Me” function can only save one Organisation and User ID.

UOB Infinity can display account activity data for the past 12 months.

For existing BIBPlus customers, you will be able to view/retrieve account activity data for the past 12 months in UOB Infinity.

For new UOB Infinity customers, you can only view/retrieve account activity data for the past 2 months when you access UOB Infinity for the first time.

Please contact your relationship manager to request the data. Fees may apply.

You will be able to download/export the account statements of all your UOB accounts that are linked to UOB Infinity. Please note that the layout of the downloaded statement differs from the physical account statement.

To download/export account statements:

From the top menu bar, go to Accounts > Account Activities from the top menu bar

Select the account number and date range required.

Click the “Export” button at the top right corner of the screen.

There are 4 file types available:

PDF

CSV

Spreadsheet

Fixed Length

To initiate a payment instruction in UOB Infinity, from the top menu bar, select Pay and Transfer > select the payment type and follow the on-screen instructions accordingly.

For a step-by-step guide, you can access the user guide here or by clicking the question mark icon () located at the top left of the screen.

Yes, you can restrict users to creating/approving payment to specific payees only by allowing them to access pre-approved payees (PAP) only. The Company Administrator can set the user’s access by selecting “PAP Only” under the user’s account setup.

The Payee List shows the 10 most recent payees from the same user with the most recent listed first. There is no filtering by debit account or transaction type.

You can find out which authoriser is next to approve the transaction from Approval Status:

• From the top menu bar, select Accounts > Approval Status
• Search for your transaction and click the action menu ()
• Select “Audit Trail” to view the authoriser name

To edit a transaction that has been submitted for approval, the approver has to return the transaction to the maker by selecting “Return to Maker”. After which, the maker of the payment will be able to edit the transaction.

You can approve a payment instruction from:

Dashboard – In “My Tasks” widget, the five most recent transactions requiring your approval will be listed; OR

My Tasks – From the top menu bar, select My Tasks to view the full list of requests requiring your approval

If you need a step-by-step guide, please log in to UOB Infinity, click the user icon () at the top menu bar and click "Need Help?".

To set up or update your approval mandate, or change the authorisers’ authorisation groups, please submit a maintenance form.

Every monetary transaction can only be approved according to the approval mandate in the authorisation profile. In addition, you can also set up the following limit controls:

*If you do not indicate a limit in the Registration Form, the Bank will set $999,999,999.99 as the default limit.

Yes, any authoriser indicated according to the company’s approval mandate can approve the payment.

If you are authorised to approve your own payment, you will have the option to approve the payment immediately by selecting “Submit Now”. Alternatively, you may approve the payment later by selecting “Add to My Tasks”. By selecting the latter, the payment will appear in My Tasks for you to approve it later.

To recall a payment after it has been sent to the Bank for processing, please contact UOB at (95) 1 9253774 immediately.

You can check the transaction status by selecting Accounts > Approval Status from the top menu bar.

Approval Status provides a consolidated view of all transaction statuses in a single location. The transactions are classified by their status for easy reference:

• All (white) – all transactions regardless of status
• Pending (orange) – transactions that have not been submitted/sent to the Bank
• Sent to Bank (blue) – transactions that have been submitted to the Bank but have not been processed
• Rejected (red) – transactions that have been rejected
• Successful (green) – transactions that have been successfully processed by the Bank

In addition, the Company Administrator can also set up email or SMS alerts to notify the transaction makers and/or authorisers when a transaction has been successfully processed or rejected.

Yes, you can track your cross-border and cross-currency transactions from “Track Payments (SWIFT gpi)”. To access “Track Payments (SWIFT gpi), from the top menu bar, select Pay & Transfer > Track Payments (SWIFT gpi).

This feature allows users to do end-to-end tracking of their incoming/outgoing cross-border payments, which includes Telegraphic Transfers transactions. There is no cost to using Track Payments (SWIFT gpi).

SWIFT Global Payment Innovation (SWIFT gpi) is a service offered by SWIFT, aimed at transforming the customer experience in tracking cross-border payments. SWIFT is a global provider of secure financial messaging services.

Yes, you can track telegraphic transfers submitted over the counter as long as you know the originating account number of the payments.

The blue column indicates where the payment is at currently.

A coloured circle can be found on top of each bank’s column indicating the status of the transaction at each bank:

• Green – Completed
• Orange – In Progress / On Hold
• Red – Rejected
• Grey – Not traceable (e.g. the payment has reached a non-SWIFT bank)

For a more detailed explanation of this feature, please log in to UOB Infinity, click the user icon () at the top menu bar, and click "Need Help?"

To export transaction details:

1. From the top menu bar, select Accounts > Approval Status
2. Search for the transaction
3. From the action menu (), select “View Details”
4. Select “Export” at the top right of the transaction details

Yes, there are a payment advices generated for Telegraphic Transfers. To locate the advice, from top menu bar:

1. Select Accounts > Account Activities 
2. Select the account number and date range (when the outgoing/incoming Telegraphic Transfer occurred).
3. To download, click the icon available at the “Advice” column

You can also view and export the inward remittance details using the same steps.

Transaction details are kept in UOB Infinity for 6 months. If you need to obtain the details of payments made more than 6 months ago, please contact your relationship manager.

Please select “Trade Services” in the registration or maintenance form under “Additional Infinity Services”

1. Log in to UOB Infinity
2. From the top menu bar, click on the drop-down menu “You are in: Cash Management”
3. Select “Trade Services (BIBPlus)”

You will be redirected to BIBPlus for trade services. There is no need to log in again.

The interface upgrade of Trade functions is still a work in progress, and will be introduced at a later stage.

No. You can view trade transactions by selecting “Trade Services (BIBPlus)” > Trade Account Services > Transaction and Reports > Transaction Search.

No. You can approve trade transactions by selecting “Trade Services (BIBPlus)” > Trade Account Services > Transaction and Reports > To Do List.

No. You can set an alert/notification for a trade transaction by selecting “Trade Services (BIBPlus)” > Administration > Alert Management.

1. From the top menu bar, click on the drop-down menu “Trade Services”
2. Select “Cash Services”

You will be redirected to UOB Infinity Cash Management. There is no need to log in again.

There are two ways to download Trade advices:

1. From Trade Bill Summary screen
   • From the top menu bar, select Account Services > Trade Bill Summary
   • Search for the individual outstanding trade bill detail
   • Click on the Bank Reference No. hyperlink
   • A pop-up window with the transaction consolidated summary view and all events including advices related to this trade bill will be displayed
2. From Trade transaction screen (e.g. Import Letter of Credit)
   • From the top menu bar, select Trade Service > Import Letter of Credit > Processed LC
   • Search for the individual LC record 
   • Click “History of LC” 

The LC consolidated summary view and all events including advices related to this letter of credit will be displayed.

Trust Receipt Financing is a type of short-term import loan to provide the buyer with financing to settle goods imported where title of goods is held by the Bank. 

It is applicable for Import bills under Letter of Credit (L/C) and Collection (D/A, D/P).

To access import bills:

1. Import Bills under L/C
   • From the top menu bar, select Trade Services > Import Letter of Credit > Message to Bank
   • Select either From Bill Arrival – Discrepant OR From Bill Arrival – Clean
2. For Import Bills Under D/A or D/P 
   • From the top menu bar, select Trade Service > Import Collection > Message to Bank > Action Required

Note: If you do not wish to apply for Trust Receipt Financing, you can use the same steps to instruct the Bank to settle the bills by debiting their account.

To repay outstanding Trust Receipt Financing (TF):

• From the top menu bar, select Trade Service > Financing Request > Update TF > From Past TF 
• Select the Outstanding TF to repay 
• Select one of the following payment options: 

1. Partial Payment:
   
   You can indicate the amount to repay with the following repayment options:
   
   
   1. Principal
      
      Indicated amount will be debited for settlement of the principal amount. In addition, the full interest amount will be deducted from the same account.
      
      
   2. Principal + Interest
      
      Indicated amount will be debited for settlement of interest amount. Remaining balance of the indicated amount will then be used to settle the Principal amount
      
      
2. Final/Full Payment:
   
   This is used to repay the full outstanding amount.

The transaction records in the “Trade Outstanding Amount” only reflect transactions effected after your trade access is setup.

The transaction records in “Trade Bill Summary” reflect all transaction records that you have with the Bank. This includes all trade transactions submitted over-the-counter before your trade access was set up.

Therefore, there may be differences in transaction records if you had outstanding Trade transactions that were effected before your trade access was set up.

Yes. Once the transaction is processed by the Bank, the transaction record as well as the relevant Trade advices will be made available in UOB Infinity.

For optimal user experience, you are recommended to access UOB Infinity using the following system / browser combinations:

UOB Infinity has a system that provides a high standard of security for banking over the Internet. This security system safeguards the confidentiality of your account information and banking transactions by employing:

Multiple levels of firewalls

2048-bit Secure Sockets Layer (SSL) encryption – currently recognised internationally to be of the highest standard in encryption technology commercially available.

A two-factor authentication that uses User ID and password along with a secure token.

To further protect your company's account and transaction information while banking via UOB Infinity, we recommend doing the following:

Change your password regularly as an added security measure

Clear the browser's cache after each session in UOB Infinity so that details of your transactions are removed

Always log out properly after you have completed your online banking activities

For more details, you may wish to view our best privacy and security practices.

You can download our user guides by logging in to UOB Infinity, click the user icon () at the top menu bar and click “Need Help?”.

Should you require any assistance, please call your relationship manager or UOB Yangon branch at (95) 1 9253774.