Google My Business (GMB) FAQs

Google My Business allows you to create an enhanced business profile that includes photos, reviews, promotions and store openings hours. This profile appears when anyone searches for your business on Google Search and Maps, thus helping you to attract more customers.

Through a partnership between Google and UOB, we are making it faster and easier for businesses in Singapore to register for the service via an online form that authenticates the applicant through GovTech’s MyInfo Biz database.

GMB can help your business to:

Attract more customers

  • Your profile appears (for free!) on Google Search and Maps when customers are searching for your business. Enrich the information with photos, reviews, promotions or store operating hours.

Encourage greater loyalty

  • Respond to customer reviews, encouraging greater loyalty. You can also indicate what precautions your business is taking against COVID-19.

Learn how people discover you

  • Review reports on the number of clicks and phone calls you receive, which photos are being noticed, and how people are getting to your store.
  • In this collaboration, UOB will help with the registration process to verify if the business is a ‘live’ company (at the point of application).

  • We will obtain and provide you with a unique GMB verification code tied to your place of operation (storefront). A GMB verification code is a short alpha-numeric code that is used to complete the GMB verification process and account set-up, which will allow you to claim a listing on Google Search and Maps.

  • UOB will not manage any listings.

  • UOB will not be involved in GMB account activation, GMB profile management or any subsequent activities.

  • Google shall handle all inquiries, complaints, disputes etc. in connection with GMB after the verification code has been issued by UOB, including loss of GMB verification codes provided by UOB.
  • You should apply for GMB via UOB if you have a physical storefront, e.g. retail, F&B or service businesses, and your business is registered with the Accounting and Corporate Regulatory Authority (ACRA) in Singapore. You do not need to be an existing UOB customer to benefit from this free service.

  • The applicant must be a qualified Director/Sole Proprietor/Partner of the business (incorporated in Singapore).

For all online self-service applications, it is important to make sure that you have a CorpPass, and the format of your business registered address extracted from MyInfo Biz is in line with GMB address guidelines.

Generally, there are 3 key ways to apply for GMB.

If you have CorpPass, you can go through our:

Online Self-Service Application

  • This is a seamless online process. All you need to do is visit this website and start your application. You will be guided to fill in an online form and agree on the T&Cs to complete the verification process.

  • During the registration process, you have a choice to register for GMB and Account Opening (UOB eBusiness Account) or GMB only.

  • Once you have completed the registration, a GMB verification code will be available for download in PDF format*. Then proceed to g.co/verifymybusiness and enter your GMB verification code when prompted. You can then activate your GMB account and start building your business profile immediately.

  • For applicants who have chosen to apply for a Business Account, you will either be directed to eBusiness Account application page or informed that a staff will be in contact with you shortly (subject to assessment).

*For the best experience, we recommend all online applicants to use Chrome desktop version.

  • For Chrome desktop users and Android Chrome mobile users: A PDF copy will be automatically stored in your device.

  • For iOS Chrome mobile users: You may take a screenshot of the PDF copy in the new tab. For applicants who have chosen to apply for eBusiness Account, remember to return to the webpage.

  • For iOS Safari desktop users: A PDF copy will be automatically stored in your device. For applicants who have chosen to apply for eBusiness Account, remember to return to the webpage.

  • For iOS mobile users: Remember to save the PDF copy in your device. For applicants who have chosen to apply for eBusiness Account, remember to return to the webpage.

If you do not have a CorpPass, you can visit our:

Branch

  • We will only accept applications submitted by a Director/Sole Proprietor/Partner of the Company.

Or seek assistance from our:

Relationship Manager (RM)

  • For existing corporate customers, you may also contact your respective RMs for more details on the application.

For Online Self-Service Application

  • You will need to be a qualified Director/Sole Proprietor/Partner of the business. Please note that verification cannot be done for disqualified Directors.

  • You will need to be prepared to provide the following information for verification:

    • Registered Business Name,
    • Business Registered Number (UEN),
    • Business Registered Address & Operating Address*,
    • Name of Business Owner (Director/Sole Proprietor/Partner),
    • Mobile Number,
    • Email Address,
    • Number of Places of Operation and
    • Annual Turnover.

For Branch/RM Application

  • You will need to be a qualified Director/Sole Proprietor/Partner of the business. Please note that verification cannot be done for disqualified Directors.

  • You will need to bring along your personal ID for verification.

  • You will need to provide the following information for verification:

    • Registered Business Name,
    • Business Registered Number (UEN),
    • Business Registered Address & Operating Address*,
    • Name of Business Owner (Director/Sole Proprietor/Partner),
    • Mobile Number,
    • Email Address,
    • Number of Places of Operation and
    • Annual Turnover.

*Registered address refers to the address which you have provided when you registered your business with the government. Operating address is the address for the place where you carry out your day-to-day operation.

Applications performed online or at the branch can be obtained immediately, given that all the necessary information provided is accurate for the necessary verification procedure.

  • A GMB verification code is valid for 90-days upon generation. If the validity period has been exceeded, you will need to re-apply for a new GMB verification code by going through the entire application process.
  • A unique GMB verification code will be generated for every storefront (i.e. 5 storefronts, 5 GMB verification codes).

  • Potential scenarios, e.g.:
    • If you have 1 place of operation (i.e. 1 storefront) and the address is the same as your business registered address, we will generate 1 GMB verification code as you complete your registration.

    • If you have 2 places of operation (i.e. 2 storefronts) with 1 being your registered address, you will need to provide 1 more operating address for the remaining storefront. We will generate 2 GMB verification codes as you complete your registration.

    • If you have 2 places of operation (i.e. 2 storefronts) with none being same as your registered address, you will need to provide 2 operating addresses. We will generate 2 GMB verification codes as you complete your registration.

For applicants who registered online, you may re-apply via our UOB website and select GMB only, given that the ‘lost GMB verification code’ has not been activated before.

For applicants who have registered at our branches or via Relationship Manager, you may to proceed to the respective branch or RM for GMB verification code re-application.

A place of operation (storefront) is defined as a location where a registered business conducts its activities.

Online Self-Service Application

  • Applicants with GMB verification code(s) obtained from online self-service application will be given unique URL(s) linking to g.co/verifymybusiness.
  • By following the simple steps given by Google, you will be able to complete the GMB verification process.
  • Please ensure that you have your Google Account set up before completing the aforementioned. If you have yet to set up your Google Account, you may do so via this link.

For Branch/RM

  • Applicants with GMB verification code(s) obtained from branch/RM will be directed to complete the verification via g.co/verifymybusiness.
  • Following the simple steps given by Google, you will be able to complete the GMB verification process.
  • Please ensure that you have your Google Account set up before completing the aforementioned. If you have yet to set up your Google Account, you may do so via this link.

For further support on GMB account activation, please visit Google My Business Help Center.

If you do not see a verification code for any of the listed locations you have applied for, it means there is either a problem with the location address, or the Google map location that you wish to indicate as your business has previously been claimed by another user.

To request ownership of the business location, please follow these steps:

  • Go to business.google.com/add and log in with your Google account
  • Enter the name and address of your business, then choose it from the search results
  • Continue to follow the guided steps from Google on how to request ownership

Google’s process of requesting ownership is expected to take up to 7 working days. If successful, you will be able to update your own business information listed on Search and Maps. For more information, please visit the Google Help page.