Overcoming COVID-19: Seeing you through to better times

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      The COVID-19 pandemic has deeply impacted lives and livelihoods. While many uncertainties remain, we want you to know that we are committed to supporting you through this challenging period with the UOB #UnitedForYou COVID-19 Relief Programme.

    Latest advisory

    • Singapore: We are taking careful and gradual steps to reopen our branches. We encourage our customers to visit them only for essential banking services that cannot be conducted either through our digital services, phone banking or self-service banking machines. Find out more here.
    • Thailand: UOB's Financial Assistance Programme offers flexible payment for customers with personal and business loans.
    • Our branch opening hours across the region have been revised while some branches have temporarily closed as part of safe distancing measures. Please visit your respective country site for details.

    More › • Singapore • Malaysia • Indonesia • Thailand • Vietnam

    • Singapore: We are taking careful and gradual steps to reopen our branches. We encourage our customers to visit them only for essential banking services that cannot be conducted either through our digital services, phone banking or self-service banking machines. Find out more here.
    • Thailand: UOB's Financial Assistance Programme offers flexible payment for customers with personal and business loans.
    • Our branch opening hours across the region have been revised while some branches have temporarily closed as part of safe distancing measures. Please visit your respective country site for details.

    More › • Singapore • Malaysia
    • Indonesia • Thailand • Vietnam

     

    UOB’s global #UnitedForYou COVID-19 Relief Programme brings together the strength of the UOB network and our like-minded partners to help alleviate the financial burden or distress many are facing during this difficult period. #UnitedForYou offers various support options to help see communities, customers and colleagues through to better times.

     

    Help With Finances

    Help for individuals

    We understand that some of our customers may have lost their jobs, or that cash flow may have been impacted in other ways. For Singapore-based clients, our relief measures include deferments on your home loan repayments and lower interest rates for personal loans.

     

    Help for businesses

    Many SMEs have been hit hard by the continuous disruption to ‘business-as-usual’. We can help you access relief measures like government-assisted financing schemes and the Special Financial Relief Programme announced by the Monetary Authority of Singapore. We have also allocated S$3 billion in relief assistance to help you cushion the impact of the COVID-19 pandemic.

     

    Getting Your Banking Done

    Bank from the comfort and safety of your home

    Our digital channels like the UOB Mighty app, Personal Internet Banking (PIB) and Business Internet Banking Plus (BIBPlus) are open 24/7. We encourage you to use these channels for funds transfers, bill payments, and more.

    While you stay home, we’ll stay open

    If you still need to visit a branch, our full range of banking services are available during this period. We have put in place precautionary measures at the branches to ensure that operations continue while protecting our customers and colleagues. These include:

    • Temperature screening for everyone who enters our branches
    • Frequent disinfection of surfaces
    • Ensuring our customer-facing staff wear masks
    • Ensuring hand sanitisers are readily available
    • Applying safe distancing measures

    Please visit your respective country site for updated operation hours for branches and self-service banking.

    Caring For Our Communities

    We are committed to serve our communities in ways that are meaningful. This includes supporting frontline workers with the protective equipment they need, and providing the less fortunate with essential supplies, meals and digital learning equipment.

     

    Global

    Raising funds to support the most vulnerable

    We have set up the UOB Heartbeat COVID-19 Relief Fund, a global fundraising effort across 16 markets to rally our colleagues to support the most vulnerable in each of their communities. The funds raised will go towards providing more than 1 million pieces of personal protective equipment for frontline healthcare workers and essential food supplies for disadvantaged groups globally.

     

    Asia

    Supporting the digital learning journey for disadvantaged students

    We launched UOB My Digital Space, a multi-year education programme to bridge the digital gap for children from disadvantaged backgrounds across the region and to provide them with the essentials for their digital learning journey now and into the future. In the first year, UOB My Digital Space will be rolled out across six markets starting with Singapore.

     

    Other Local Efforts

    Essential care packs for disadvantaged families

    • We donated 1,000 essential care packs comprising five surgical face masks, a bottle each of anti-bacterial handwash and hand sanitiser, and two bottles of Vitamin C pastilles to disadvantaged households in the Central Singapore District.

    Rides for healthcare workers with GrabCare

    • To show our support for our frontliners, we donated S$20,000 towards GrabCare, a dedicated ride-hailing service by Grab for healthcare professionals. Our donation will be matched dollar-for-dollar by Grab (collective total of S$40,000).

    Supporting the digital learning journey for disadvantaged students

    • Under the UOB My Digital Space programme in Singapore, we will provide 228 disadvantaged students with digital learning kits comprising a new laptop, WIFI-dongle with monthly data usage sponsored by Singtel and complimentary online news access sponsored by Singapore Press Holdings.

    Donation to support migrant workers

    • We committed a capital of S$1 million collectively with Kewalram Chanrai Group and other individual donors to the LEAP for Migrant Workers Fund.
    • The fund is established by Singapore-based venture philanthropy organisation LEAP201 to address underfunded gaps in migrant workers support and to provide assistance in key areas, such as emergency financial relief, mental health support and legal aid.

    Supporting the digital learning journey for disadvantaged students

    • In Brunei, computers were donated to 15 students under the UOB My Digital Space and in support of the Authority for Info-Communications Technology Industry of Brunei Darussalam.
    • Through this, disadvantaged children are able to continue their education from home and be connected to digital learning platforms.

    Protective equipment and medical supply for frontline workers and the vulnerable

    • We have donated more than S$43,000 towards the purchase of protective equipment and medical supply for affected communities across China including Hubei Province.
    • In addition, we have also donated 102,000 surgical face masks through our charity partners, YesKids and Youcheng China Social Entrepreneurship Foundation, to frontline healthcare workers, volunteers and disadvantaged households and individuals.

    Essential care packs for disadvantaged children

    • We distributed care packs comprising canned food, non-perishable items and health supplements to 100 children from the Kwun Tong Happy Teens Club, a non-profit organisation that supports children living in low income families.

    Surgical face masks for disadvantaged families

    • We distributed 10,000 surgical face masks to disadvantaged families and individuals through five non-profit organisations.

    Protective equipment for healthcare workers

    • We donated 100,000 surgical face masks, 5,000 N95 masks and 1,000 hazmat protection suits to frontline medical workers across 10 hospitals that care for COVID-19 patients.

    Medical equipment and essential supplies for healthcare workers

    • We contributed RM500,000 through The Association of Banks in Malaysia (ABM) to MERCY Malaysia’s COVID-19 Pandemic Fund to provide healthcare workers with adequate critical medical equipment needed to care for patients such as ventilators, powered air purifying respirators and testing kits.
    • This includes essential supplies comprising 5,000 surgical face masks, 1,500 food packs and 200 bottles of hand sanitiser.

    Protective equipment for healthcare workers

    • We donated 1,000 protective coveralls to the Rajavithi Hospital, one of Thailand’s main Government hospitals caring for COVID-19 patients. We are also assembling 10,000 face shields to be distributed to healthcare workers across various hospitals in Bangkok.

    Donation to the State Bank of Vietnam

    • We donated VND250 million to the State Bank of Vietnam to aid the government’s efforts in helping those impacted by COVID-19 and the drought in the Southern provinces.