Overcoming COVID-19: Seeing you through to better times

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      The COVID-19 pandemic has deeply impacted lives and livelihoods. While many uncertainties remain, we want you to know that we are committed to supporting you through this challenging period with the UOB #UnitedForYou COVID-19 Relief Programme.

    Latest advisory

    • Singapore: The Extended Support Scheme (ESS) is aimed at helping individuals and SMEs facing cash flow difficulties transition gradually to full loan repayments. Applications for SMEs and individuals (ESS for property loans) are now open.
    • Thailand: The Bank of Thailand's (BOT) “DR BIZ Programme” seeks to help multi-creditor businesses (credit line between Baht 50-500 million) lessen their debt burdens and support coordination among multiple creditors. Learn more

    More › • Singapore • Malaysia • Indonesia • Thailand • Vietnam

    • Singapore: UOB is supporting our customers through the Extended Support Scheme (ESS), aimed at helping individuals and SMEs facing cash flow difficulties transition gradually to full loan repayments. Applications will be open in November 2020.
    • Malaysia: As part of the latest targeted Conditional Movement Control Order (CMCO), we have temporarily closed several branches in Kuala Lumpur, Selangor and Sabah as we balance the need to provide essential banking services with protecting the well-being of our customers and colleagues.
    • Thailand: The Bank of Thailand's (BOT) “DR BIZ Programme” seeks to help multi-creditor businesses (credit line between Baht 50-500 million) lessen their debt burdens and support coordination among multiple creditors. Learn more

    More › • Singapore • Malaysia
    • Indonesia • Thailand • Vietnam

     

    UOB’s global #UnitedForYou COVID-19 Relief Programme brings together the strength of the UOB network and our like-minded partners to help alleviate the financial burden or distress many are facing during this difficult period. #UnitedForYou offers various support options to help see communities, customers and colleagues through to better times.

     

    Help With Finances

    Help for individuals

    We understand that some of our customers may have lost their jobs, or that cash flow may have been impacted in other ways. For Singapore-based clients, our relief measures include deferments on your home loan repayments and lower interest rates for personal loans.

     

    Help for businesses

    Many SMEs have been hit hard by the continuous disruption to ‘business-as-usual’. We can help you access relief measures like government-assisted financing schemes and the Special Financial Relief Programme announced by the Monetary Authority of Singapore. We have also allocated S$3 billion in relief assistance to help you cushion the impact of the COVID-19 pandemic.

     

    Getting Your Banking Done

    Bank from the comfort and safety of your home

    Our digital channels like UOB Mighty, Personal Internet Banking (PIB), UOB Infinity and Business Internet Banking Plus (BIBPlus) are open 24/7.

    While you stay home, we’ll stay open

    If you still need to visit a branch, our full range of banking services are available during this period. We have put in place precautionary measures at the branches to ensure that operations continue while protecting our customers and colleagues. These include:

    • Temperature screening for everyone who enters our branches
    • Frequent disinfection of surfaces
    • Ensuring our customer-facing staff wear masks
    • Ensuring hand sanitisers are readily available
    • Applying safe distancing measures

    Please visit your respective country site for updated operation hours for branches and self-service banking.

    Caring For Our Communities

    We are committed to serve our communities in ways that are meaningful. This includes supporting frontline workers with the protective equipment they need, and providing the less fortunate with essential supplies, meals and digital learning equipment.

     

    Global

    Raising funds to support the most vulnerable

    We have set up the UOB Heartbeat COVID-19 Relief Fund, a global fundraising effort across 18 markets to rally our colleagues to support the most vulnerable in each of their communities. Our colleagues and customers from across our global network raised more than S$1.65 million in a month.

    Funds raised will go towards providing more than 1 million pieces of personal protective equipment for frontline healthcare workers and essential food supplies for disadvantaged groups globally.

     

    Global

    Keep fit and keep the good going

    The 14th edition of the UOB Heartbeat Run/Walk went virtual and global this year, where we rallied our colleagues and their family members from 17 markets to run and walk a collective total of 201,074km in distance within a month to raise funds for charity. Through this flagship volunteerism event, we donated more than S$90,000 towards the COVID-19 relief efforts of 17 charities globally.

     

    Asia

    Supporting the digital learning journey for disadvantaged students

    We launched UOB My Digital Space, a multi-year education programme to bridge the digital gap for children from disadvantaged backgrounds across the region and to provide them with the essentials for their digital learning journey now and into the future. In the first year, UOB My Digital Space will be rolled out across six markets starting with Singapore.

     

    Asia

    UOB Art Explorer

    Against the backdrop of uncertainty and social isolation experienced by many people amid the COVID-19 pandemic, we introduced UOB Art Explorer, an online visual arts programme that promotes mental well-being and to bring the benefits of art to everyone from young to old. UOB Art Explorer helps you to learn and to explore art through a comprehensive series of art tutorials, art therapy sessions, art storytelling and virtual exhibitions. The programme has been rolled out across five markets in Asia till date.

    Other Local Efforts

    Essential care packs for disadvantaged families

    • We donated 1,000 essential care packs comprising five surgical face masks, a bottle each of anti-bacterial handwash and hand sanitiser, and two bottles of Vitamin C pastilles to disadvantaged households in the Central Singapore District.

    Rides for healthcare workers with GrabCare

    • To show our support for our frontliners, we donated S$20,000 towards GrabCare, a dedicated ride-hailing service by Grab for healthcare professionals. Our donation will be matched dollar-for-dollar by Grab (collective total of S$40,000).

    Supporting the digital learning journey for disadvantaged students

    • Under the UOB My Digital Space programme in Singapore, we will provide 228 disadvantaged students with digital learning kits comprising a new laptop, WIFI-dongle with monthly data usage sponsored by Singtel and complimentary online news access sponsored by Singapore Press Holdings.

    Donation to support migrant workers

    • We contributed S$250,000 to the LEAP for Migrant Workers Fund to address underfunded gaps in migrant workers support and to provide assistance in key areas, such as emergency financial relief, mental health support and legal aid. The fund is established by Singapore-based venture philanthropy organisation LEAP201.

    UOB Art Explorer

    • Against the backdrop of uncertainty and social isolation experienced by many people amid the COVID-19 pandemic, we launched UOB Art Explorer, an online visual arts programme. Through the programme’s five art initiatives, UOB Art Explorer aims to promote mental well-being and to bring the benefits of art to everyone - from children to adults, in homes around the world through a comprehensive series of art tutorials, art therapy sessions, art storytelling and virtual exhibitions.


    UOB Heartbeat COVID-19 Relief Fund

    • Though the united efforts of our employees and customers, we raised more than S$1.1 million for the UOB Heartbeat COVID-19 Relief Fund in Singapore.
    • Our beneficiaries in Singapore:
      – UOB is proud to be the first bank to fund the production of 500,000 critically-needed 3D-printed face shields for frontline healthcare workers from Tan Tock Seng Hospital and the National Centre for Infectious Diseases through our partnership with the Community Foundation of Singapore – Sayang Sayang Fund.
       
      – Many families have also been financially affected by the COVID-19 circuit breaker and additional measures, hence requiring urgent support from our community to alleviate their financial burden. Funds we raised will go to support 1,092 families from Food from the Heart’s School Goodie Bag Programme, for a year.

    Supporting the digital learning journey for disadvantaged students

    • In Brunei, computers were donated to 15 students under the UOB My Digital Space and in support of the Authority for Info-Communications Technology Industry of Brunei Darussalam.
    • Through this, disadvantaged children are able to continue their education from home and be connected to digital learning platforms.

    UOB Heartbeat COVID-19 Relief Fund

    • We raised funds to purchase essential supplies (rice, cooking oil, sugar etc) for 15 disadvantaged families through SCOT Brunei.

    Protective equipment, medical supply and surgical face masks for frontline workers and the vulnerable.

    • We have donated more than S$43,000 towards the purchase of protective equipment and medical supply for affected communities across China including Hubei Province.
    • In addition, we have also donated 9,100 protective gears and 102,000 surgical face masks through our charity partners – YesKids and Youcheng China Social Entrepreneurship Foundation, to frontline healthcare workers, volunteers and disadvantaged households and individuals.
     

    Essential care packs for disadvantaged children

    • We distributed care packs comprising canned food, non-perishable items and health supplements to 100 children from the Kwun Tong Happy Teens Club, a non-profit organisation that supports children living in low income families.
     

    Surgical face masks for disadvantaged families

    • We distributed 10,000 surgical face masks to disadvantaged families and individuals through five non-profit organisations.

    UOB Heartbeat COVID-19 Relief Fund

    • We raised funds to help 80 children cancer survivors affected by COVID-19 and sustain programme operations at the Children’s Cancer Foundation.
     

    Protective equipment for healthcare workers

    • We donated 100,000 surgical face masks, 5,000 N95 masks and 1,000 hazmat protection suits to frontline medical workers from 10 hospitals that care for COVID-19 patients through the Indonesian Hospital Association.

    UOB Heartbeat COVID-19 Relief Fund

    • Through our fundraising efforts, we donated food essentials to 650 affected disadvantaged families and rice for 850 affected taxi drivers with charity partners, Yayasan Media Group and Blue Bird Group respectively.

    Medical equipment and essential supplies for healthcare workers

    • We contributed RM500,000 through The Association of Banks in Malaysia (ABM) to MERCY Malaysia’s COVID-19 Pandemic Fund to provide healthcare workers with adequate critical medical equipment needed to care for patients such as ventilators, powered air purifying respirators and testing kits.
    • This includes essential supplies comprising 5,000 surgical face masks, 1,500 food packs and 200 bottles of hand sanitisers.
     

    UOB My Digital Space

    • In Malaysia, we donated 71 new laptops to disadvantaged students from Persatuan Kebajikan Sri Saradha Devi Illam, Yayasan Sunbeams Home, the Shelter Home for Children and the Special Children Society of Ampang.
    • Through this, the most vulnerable children in our communities can continue receiving the care and education they require through remote learning enabled by technology.

    UOB Heartbeat COVID-19 Relief Fund

    • Through funds raised, UOB Malaysia provided groceries, essential and hygiene products to 500 disadvantaged families through Hope Worldwide.
    • We also provided healthcare essential products, meals and online education to 1,800 students from urban families through Dignity for Children as well as food essentials and education on preventive measures to 1,000 disadvantaged families and 25,000 rural poor individuals supported by World Vision Malaysia.

    Protective equipment for healthcare workers

    • We donated 1,000 protective coveralls to the Rajavithi Hospital, one of Thailand’s main Government hospitals caring for COVID-19 patients. We also assembled 10,000 face shields for frontline healthcare workers across 26 hospitals in Bangkok.
    • Donated S$22,270 through Thai Bankers’ Association to provide medical assistance to Chulalongkorn Hospital, Siriraj Hospital, Ramathibodi Hospital, Rajavithi Hospital, Bamrasnaradura Infectious Diseases Institute and Thai Red Cross.

    UOB Heartbeat COVID-19 Relief Fund

    • Raised funds for 5 hospitals (Vajira Phuket Hospital, Samut Prakarn Hospital, Yala Hospital, Chonburi Hospital and Songkhla Hospital) to purchase 5 transport ventilators and 5 negative pressure rooms.

    Donation to the State Bank of Vietnam

    • We donated VND250 million to the State Bank of Vietnam to aid the government’s efforts in helping those impacted by COVID-19 and the drought in the Southern provinces.

    UOB Heartbeat COVID-19 Relief Fund

    • We raised funds to provide tuition, food and basic necessity supply packs to 200 disadvantaged families with children through the Viet Nam Red Cross Society.