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| Credit/Debit Card Transaction Alert Service
Transactions above default threshold amount |
| Frequently Asked Questions (FAQs) |
| Q1. Why am I receiving SMS or Email alerts when I use my UOB Credit/Debit Card? |
| UOB will send you a transaction alert via SMS or Email when a transaction made on your UOB Credit/Debit card is at or above a threshold amount. It is a security measure to prevent fraudulent activities conducted on your UOB Credit and/or Debit Card by unauthorised parties. |
| Q2. Can I choose to be notified by SMS or Email for my subscribed transaction alert service? |
| The default mode of transaction alert is SMS. You can change the mode of your transaction alert service via UOB Personal Internet Banking. Simply Log in and click on Account services > Manage alerts to select your preference. Alternatively, you can download and submit the Threshold Limit for Credit/Debit Card Transaction Alert Service form. For mail-in requests, please allow up to 5 working days for your records to be updated. |
| Q3. What is the threshold amount for transaction alert? |
| The default threshold amount set by the Bank is S$500 for each card. |
| Q4. Can I change the threshold amount for this SMS/Email alert service? |
| The default threshold amount set by UOB is S$500 and above. You can change your threshold amount via UOB Personal Internet Banking. Alternatively, you can download and complete the Threshold limit for Credit/Debit Card Transaction Alert Service form available at uob.com.sg or any UOB branch. For mail-in requests, please allow up to 5 working days for your records to be updated. |
| Q5. I’m a Principal Cardmember of several UOB Cards. Will I have one or
several threshold limits? |
| The threshold amount for all your Principal UOB Credit/Debit cards will be the same. |
| Q6. What about the Supplementary Credit Cards held under my Principal Card account(s)? |
| The threshold amount for your principal Card(s) will apply to your supplementary cards. |
| Q7. Will I receive SMS or Email alerts for the following transactions? |
a. Instalment Payment Plan (IPP)
You will receive a One-time SMS or Email alert when you make an IPP transaction, if the transaction amount is at or above the default threshold limit. There will be no SMS or Email alert for each monthly instalment posted to your card, regardless of the amount.
b. Overseas transactions
Yes, you will receive an SMS or Email alert when your credit/debit card overseas transaction amount is at or over the default threshold amount.
c. Monthly recurring billing of instalment for SmartPay/LuxePay/IPP/PL
You would need to subscribe to this separate alert via UOB Personal Internet Banking. This alert is different from the transaction threshold alert. |
| Q8. What should I do if I receive an SMS or Email alert for a transaction which I did not make using my UOB Credit/Debit Card? |
| Please call our 24-hour Customer Service Hotline at 1800 222 2121 immediately
(or +65 6222 2121 when calling from overseas). |
| Q9. Can I choose to opt out of this transaction alert service? |
| Yes, you may opt out of this transaction alert service via UOB Personal Internet Banking. Simply Log in and click on Account services > Manage alerts to select your preference. Alternatively, you can download and submit the Threshold Limit for Credit/Debit Card Transaction Alert Service form. For mail-in requests, please allow up to 5 working days for your records to be updated. |
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