Business Internet Banking Plus (BIBPlus)

Do I need to sign up to access BIBPlus Mobile?

• BIBPlus users
  No, you do not need to sign up or register to access BIBPlus Mobile. As a BIBPlus user, you are automatically given access to via your desktop, laptop, tablet and mobile devices at no additional cost.
• New customers (non-BIBPlus users)
  To apply for BIBPlus, please download application forms here.

What are my Group ID and User ID to login to BIBPlus on Mobile?

• Access to BIBPlus Mobile uses the same Group ID and User ID as the IDs used for desktop/laptop version. The credentials would have been issued in the Welcome Letter when you signed up for BIBPlus.

I am a first time user of BIBPlus and have just received all my login and token. Can I login to BIBPlus from my mobile devices immediately?

• No, you are required to login to BIBPlus desktop/laptop version and accept the BIB Service Agreement. After this initial login on desktop/laptop, you will be prompted to change your User ID (optional) and password (mandatory) before you can access BIBPlus Mobile.

Do I need my security token to access BIBPlus Mobile?

• You may login with only your User ID and password to view your account summary details. Note that your account numbers will be masked (only last 2 digits will be displayed). However, if you wish to view full account details as well as perform any transactions via mobile, you will need to login with your User ID, password and one-time password (OTP).

What are the services available on BIBPlus Mobile?

• View your Current Account, Fixed Deposit & Structured Investment Statement and Loan details.
• Make transfers between UOB accounts as well as domestic bank-to-bank accounts.
• Make overseas payments via telegraphic transfers.
• View statuses of transactions.
• Verify and authorise payments.

How can I pay to an adhoc beneficiary/payee?

• For security reasons, you can only pay to a beneficiary/payee via the templates you have created on BIBPlus desktop/laptop version. Please see the next question on how to create templates.

How can I create transaction and beneficiary templates in BIBPlus Mobile?

• For security reasons, you can only create transaction and beneficiary templates on BIBPlus desktop/laptop version. Once you have created these templates, you will be able to use them in BIBPlus Mobile.

Can I approve transactions created on BIBPlus desktop/laptop version and mobile using BIBPlus Mobile?

• Yes, you can approve transactions created on both BIBPlus desktop/laptop and mobile with BIBplus Mobile.

What are the supported mobile devices and browsers?

• BIBPlus Mobile is compatible with commonly used browsers on iPhones, iPads, and Samsung smartphones and tablets.

Who can I contact if I need assistance with BIBPlus Mobile or if I have other questions which are not addressed here?

• You may contact us at (852)2820 6663, Mondy to Friday, 9am - 6pm, excluding public holidays.

Where can I find the BIB Service Agreement that governs this service?

• You may download the BIB Service Agreement here.

UOB Business Internet Banking Plus (BIBPlus) is the enhanced business internet banking platform for UOB’s corporate clients. The platform offers you a comprehensive suite of cash management, trade and treasury services. We have harnessed technological advances and invested in a more advanced platform to improve your working capital and risk management.

Depending on the Service Package (and Premium Options) that you sign up for, your users can perform the following functions using BIBPlus:

Account Enquiries

• Perform enquiries on Current and Fixed Deposit Accounts
• View account balances (summary and details)
• View loans summary
• View Inward Telegraphic Transfers
• View balances in choice of currency
• Download, export and print statements, advices & notification

Cheque Services

• Perform cheque status enquiry (single or range)
• Issue stop cheque request (single or range)
• Issue new cheque book request (up to 2 books)
• Download daily cheque reconciliation file

Local Payments

• Transfer Funds to UOB account:
  • To your own accounts with UOB
  • To a third-party account with UOB
  • Support transfers in same (e.g. HKD to HKD) and different currencies (e.g. USD to HKD)
• Funds Transfer to accounts with other banks in Hong Kong (via GIRO)
  • Support transfers for HKD only
• Support post-dated and recurring instructions

Fixed / Time Deposit

• Place HKD Time Deposit and Foreign Currency Fixed Deposit

Remittances

• Transfer funds from your UOB account to another account with other banks (both local and international)

Cashier's Order/ Demand Draft

• Apply for Demand Draft and Cashier's Order

Bulk Services

• Payroll - Salary crediting to employees,(with UOB or other bank accounts in Hong Kong)
• Bulk Payment, using Cashier's Order, Cheque (special setup required), Local Payments and Remittance
• Bulk Collection- GIRO collection from customers
• Upload your transaction file produced from your payroll, accounts receivable or accounts payable systems
• Create and save transaction file via online data entry
• View and download returned fate files to check processing status

Trade Services

• Perform enquiry of all outstanding Trade Bills
• Apply for Import Letters of Credit
• Apply to amend Letters of Credit
• LC advising, confirmation and transfer
• Apply for Shipping Guarantees
• Apply for Banker’s Guarantees
• Make Trust Receipt payments
• View and reply to various notifications

Other Features

• Group Companies- Link accounts of affiliated companies for enquiry and/or transaction using a single Group ID
• Batch Approval- Approve multiple transactions at a time
• Suite of online productivity tools for your convenience:
  • Create and save templates for future repeated use
  • Save your transactions as drafts
  • Frequently used data can be maintained as lookup tables
  • Utilise FX contracts previously booked with the Bank for cross-currencies funds transfers, fixed deposit placements and remittances

• Global View - Single ID & security token to access BIBPlus in multiple countries
• Trade - Export Collection and Clean Invoice Financing
• Generic File Upload
• Bulk - Merge/demerge records from file; setting approval based on highest transaction amount
• Proxy/Remote Authorisation
• Pre-Approved Beneficiary
• Email Alerts - Setup notifications to track progress of transaction processing
• External accounts (MT940 & MT101) - View account balances and initiate payments from accounts with other banks
• MT103 Copy

Corporate accounts with the UOB Group are eligible to apply for BIBPlus.

You can visit any UOB Group branch to obtain the necessary application forms. Alternatively, you can simply download and print out the UOB BIBPlus Registration Form.

When your registration for BIBPlus is approved, your nominated users will receive their User ID, Password mailers and Token via post.

Yes, you will be able to access BIBPlus anytime, anywhere.

(Note: Certain transactions may be subject to cut-off time. Please contact UOB representative for details.

Yes, you can refer to Pricing Guide or contact UOB representative for details.

Yes, as long as your PC has Internet access while you are overseas, you will be able to access BIBPlus.

Yes. Your Company Administrator will be able to create multiple company users and assign different functional and data access privileges for different company Users (you need to purchase additional tokens for assigning to the new Users.

You can submit the BIBPlus User Maintenance Form to the Bank to create the new user(s).

You will need a Group ID / User ID, Password and SecurePlus Token issued by the Bank or your Company Administrator to log in. For more information on logging in, please refer to BIBPlus Quick Guide.

If you forget your ID, you should consult your BIBPlus Company Administrator.

If you forget your password, you may either reset your password online or approach your BIBPlus Company Administrator to reset your password (note: Company Administrator can only reset passwords for Users.) For instructions on how to reset your password online, please refer to the BIBPlus Quick Guide.

You may change your User ID only on your first login to BIBPlus but subsequent changes are not allowed. You cannot change your Group ID. However, you may change your Password at any time via the “Change Profile” menu.

While the Bank has taken steps to keep your company's account and transaction information secure, you also play a major role in maintaining the security of such information. You should memorise your Group ID / User ID and Password and never write them down or reveal them to anyone.

To further protect your company's account and transaction information while banking via BIBPlus, you can do the following:

• We recommend that you change your Password regularly as an added security measure.
• Clear the browser's cache after each session in BIBPlus so that details of your transactions are removed.
• Always log out properly after you have completed your online banking activities.

For more details, you may wish to view some of the best privacy and security practices.

BIBPlus has a system in place that provides a high standard of security for banking over the Internet. This security system employs Secured Sockets Layers 2048-bit encryption (the highest level of encryption generally available today) and a two-factor authentication that uses User ID and Password along with secure token to safeguard the confidentiality of your corporate account information and banking transactions.

• In addition, monetary transactions will require authorisation by the Company Signatory(s) through the use of a DP270 SecurePlus Token.
• The mandate for the approval of these monetary transactions will be governed by the Authorisation Profiles as instructed by the customer in the service registration form.
• As a matter of good practice, to safeguard your online transaction initiation, companies are recommended to adopt the Maker-Checker principle of dual control so that for each transaction, there must be at least two individuals to complete an online transaction.

UOB BIBPlus has a system that provides a high standard of security for banking over the Internet. This security system safeguards the confidentiality of your personal account information and banking transactions which employs:

• Multiple levels of firewalls.
• 2048-bit Secure Sockets Layer (SSL) encryption – currently recognised internationally to be of the highest standard in encryption technology commercially available.
• A two-factor authentication that uses User ID and Password along with secure token.

Upon login to UOB BIBPlus, check that the website address at the top status bar of your browser changes from http:// to https:// and that a security icon (symbolised by a lock) appears on the URL address bar of your browser. This indicates that the web page you are on is equipped with encryption technology. You can click on the security icon to view information pertaining to the security certificate for the web page.

IBM® Security Trusteer Rapport™ - UOB has partnered IBM® to provide our customers with free download of IBM® Security Trusteer Rapport™ – an online fraud and identity theft protection software to protect you against malware when using BIBPlus.

While the Bank has taken steps to keep your account information secure, you, as a registered user, also play an important role in maintaining the security of your account information.

• Keep your UOB Internet Banking Username and Password confidential. Memorise them and NEVER write them anywhere or reveal them to anyone.
• Please note that no staff member of the UOB Group should ever ask you for your UOB Internet Banking Username and Password for whatever reasons.
• You should also change your Password from time to time, using the 'Change Password' feature available on BIBPlus
• Upon exit from UOB BIBPlus, always clear your browser's disk cache, especially if you are accessing your account from public terminals. This will prevent your account information from being stored on the terminals. Instructions on how to clear your browser's disk cache are provided on the screen when you log out from BIBPlus.
• You should always log out of UOB Internet Banking before moving on to other websites.
• Install an effective personal firewall¹ on your PC together with anti-virus² and anti-trojan horse³ software to safeguard your PC from viruses and malicious programmes. Viruses and malicious programmes may damage and/or destroy your personal data if undetected. Some can even capture your password keystrokes or other personal information, and these details can be transmitted to another person without your consent.

¹Personal Firewall

Personal firewalls serve two basic functions. They protect your system from unsolicited scans coming from the Internet and usually offer outbound controls as well. An inbound scan will look for and block any uninvited commands, instructions, programmes or messages from entering your system, while outbound controls will look for and block unfamiliar programmes (like viruses and Trojan horses) from trying to send out messages from your computer.

²Anti-virus Software

Anti-virus software scan your hard disk to locate and remove viruses. To some extent, these products can scan for and possibly remove worms and Trojan horses.

³Anti-trojan Horse Software

Anti-trojan horse software can identify and remove more programmes that act like Trojan horses than anti-virus software can. A Trojan horse programme is usually an innocent programme or utility that you might download on your PC. However, behind the programme's perceived usefulness lurks a function that allows it to damage your computer or steal your personal information. You can refer to our Privacy & Security for more information on Your Role In Safeguarding Your Personal Data And Account Information.

If you lose your UOB BIBPlus Password, suspect that the confidentiality of your Password has been compromised, or notice any unusual activity with your account(s), you should approach your BIBPlus Company Administrator to disable your BIBPlus ID immediately and notify the Bank by calling our Customer Service hotline at (852) 2820 6663.

Every monetary transaction can only be approved according to the Signing Condition mandate in the Authorisation Profile. In addition, you can also set the following limit controls:

*If these limits are left blank on the Registration Form, the respective default values (per account) will apply. You can indicate a different limit where required.

Transaction signing (or digital transaction signing) is the process of producing a unique string from a set of data so as to verify both the authenticity and integrity of an online transaction.

As part of the two-factor authentication infrastructure to address man-in-the-middle attack (MITMA), we employ a SecurePlus token to processing transaction-signing for high risk transactions (e.g. payments, fund transfer limits or changes to personal details) performed by customers.

BIBPlus allows you to assign users with the necessary permissions to perform payroll function. This will restrict the viewing of confidential information to only the assigned payroll users.

¹ Firefox and Chrome use the latest versions by default as they are updated automatically by ‘Rapid Releases’. Users should receive regular updates directly from Firefox and Chrome.

Set Cipher Strength to 2048-bit encryption:

• Go to the browser menu.
• Click on 'Help' and then select 'About Internet Explorer'.
• At the pop-up window, if 'Cipher Strength' is not 2048-bit, click on 'Update Information'.
• You will then be directed to the Microsoft website where you should download the appropriate security pack suitable for your system.

Check that SSL 2.0, SSL 3.0 for accessing secured sites using HTTPS is enabled:

• Go to the browser menu.
• Click on 'Tools', select 'Internet Options' and then click on the 'Advanced' tab.
• Ensure that the 'Use SSL 2.0, SSL 3.0" checkboxes under 'Security' are enabled.

Check that Microsoft VM - JIT compiler for virtual machine is enabled:

• Go to the browser menu.
• Click on ‘Tools’, select ‘Internet Options’ and then click on the ‘Advanced’ tab.
• Under ‘Microsoft VM’ section, ensure that the ‘JIT compiler for virtual machine’ is enabled.
• You need to restart your computer after this.

Other security settings that must be enabled:

• Go to the browser menu.
• Click on ‘Tools’, select ‘Internet Options’ and then click on the ‘Security’ tab.
• Click on the ‘Internet’ icon.
• Click on ‘Custom Level’.
• Under ‘Cookies’, ensure all Cookies options are enabled.
• Under ‘Microsoft VM, Java Permissions’, ensure the ‘Disable Java’ and ‘Custom’ options are NOT enabled.
• Under 'Scripting', ensure all Scripting options are enabled.

We encourage you to conduct periodic checks at the Microsoft website for regular updates. Microsoft frequently publishes programme updates, upgrades, bug fixes and security fixes on its website and we encourage our customers to keep their browsers updated to take advantage of the latest enhancements available.

Every transaction performed through BIBPlus has a unique reference number (BIB Reference No). You can monitor and check the status of any transaction under Transaction Search function. All successful transactions will have the status "Processed" or "Issued".

For assistance, please call our Customer Service hotline at (852) 2820 6663, Mondays to Fridays, 9am - 6pm, excluding public holidays.

BIBPlus

BIB Master Service Agreement

BIB Master Service Agreement – Country Addendum (Hong Kong)

Bulk Services

Beneficiary Payment Advice Service

Cash Transaction

Telegraphic Transfer

Cashier's Order / Demand Draft

Autopay Services

Faster Payment System

Trade Transaction

Irrevocable Documentary Credit / Standby Letter of Credit

Transferring Letter of Credit

Import Invoice Financing

Export Invoice Financing

Shipping Guarantee or Indemnity

Bank / Performance Guarantee or Bond

Pledge and Trust Receipt

Processing Export Transaction

Letter of Indemnity