FREQUENTLY ASKED QUESTIONS AND CONTACT INFORMATION

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    Credit Card

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    Protecting your personal data

    UOB Group is committed to protecting the privacy of our customers in line with the Personal Data Protection Act. Please click here for more information. You are important to us and we are continuously improving to serve you better. If you have any enquiries or feedback about our products and services, please let us know so that we can assist you.

    For further enquiries, you can:

    Email Us

    Send us your enquiry or feedback via the email contact details listed below

    Write Us

    Robinson Road,
    P.O Box 1688
    Singapore 903338

     

    Attn: UOB Contact Centre/Service Quality Department

    Call Us

    Singapore
    1800 222 2121

    Overseas Customers
    +65 6222 2121

     

    At UOB, we strive to address your concern immediately. Upon receipt of your feedback/complaint/enquiries, we will conduct a thorough review to resolve your concerns within 3 to 5 business days. Instances whereby further investigations are required due to complexity of the issue, we will keep you updated on the progress and strive to resolve your concerns within 14 business days.

    If, despite our best efforts, you believe that we have not addressed your concerns, you may seek the assistance of The Financial Industry Disputes Resolution Centre Ltd (FIDReC). At present, FIDReC's services are available to all consumers who are individuals or sole-proprietors. The jurisdiction of FIDReC in adjudicating disputes between banks and consumers is up to S$50,000.

    More information is available at the FIDReC website

    For all other related enquiries:

    If you are calling from overseas, please dial "+65 6" in place of any number starting with "1800" Airtime charges apply for mobile calls made to “1800” local toll free service numbers.
      Telephone Email
    UOB Contact Centre

    For your convenience, please click on the following link below to download a copy of our Quick Guide to Phone Banking Service:

    1800 222 2121 Mail
    CPF Investment Scheme Enquiries 1800 538 8011 Mail
    CashPlus Enquiries 1800 222 2121 Mail
    Credit Card Enquiries 1800 222 2121 Mail
    Consumer Loans Enquiries 1800 388 2121 Mail
    Privilege Concierge Enquiries 1800 222 9889 Mail
    UOB Travel Planners Pte Ltd +65 6252 2322 Mail
    Personal Internet Banking Enquiries 1800 397 6868 Mail
      Telephone Email
    UOB Corporate Contact Centre(Mon - Fri from 9:00 AM - 6:30 PM)

    For your convenience, Please click on the following link below to download a copy of our Quick Guide to Corporate Phone Banking Services:

    1800 226 6121 Mail
    Business Banking Hotline(Mon - Fri from 8:00 AM - 8:00 PM) +65 6259 8188 Mail
    Business Internet Banking Enquiries(Mon - Fri from 8:00 AM - 8:00 PM) 1800 226 6121 Mail
    COE Open Bidding Enquiries 1800 226 6121 Mail
    Corporate Transaction Services

    (Import & Export Bill Enquiries)

    +65 6878 0707 Mail
    Remittances Enquiries +65 6892 1111 Mail

    If you are calling from overseas, please dial "+65 6" in place of any number starting with "1800" Airtime charges apply for mobile calls made to “1800” local toll free service numbers.

     

      Telephone Email
    Investor Relations +65 6533 9898 Mail
      Telephone Email
    UOB Asset Management Ltd 1800 222 2228 Mail
    UOB Bullion and Futures Ltd +65 6494 6539/40 Mail
    UOB Kay Hian Pte Ltd +65 6535 6868 Mail
    UOB Venture Management Pte Ltd +65 6539 3044 Mail

    If you are calling from overseas, please dial "+65 6" in place of any number starting with "1800" Airtime charges apply for mobile calls made to “1800” local toll free service numbers.