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UOB adopts appropriate precautions and security practices to enhance the safety of your banking access. It is also important that you are aware of suspicious & fraudulent activities, intruders, viruses and malicious programmes - please read the following security alerts:
Security Alert on latest Trojan Horse virus in circulation
10 Nov 2008
It has come to our attention that a Trojan Horse virus currently in circulation is requesting for sensitive account information such as credit card details. If you encounter a pop-up webpage requesting for such information, please do NOT respond. This is a sample of what the webpage may look like:
We wish to remind you that UOB will never request customers to provide, update or verify account or card information online or via email.
What should you do?
If you encounter any suspicious online activity in relation to your account(s), please
notify us immediately at, please contact us at 1800 222 2121.
One Time Password Phone Scam
4 Jul 2008
Please note that we have received reports that there is currently a SMS/Phone scam to transfer funds via Internet Banking. The perpetrator would contact the victims via mobile phone informing the victims that they had won vouchers from well-known regional organisations. In order to receive their prize, the victim would need to apply for Internet Banking access via ATM machines. The perpetrator would then coach the victims to enter a default static password and to enter the perpetrator's mobile number to receive SMS-OTP.
With knowledge of the above Internet Banking ID and static password, the perpetrator would then go online to perform Funds Transfer or Telegraphic Transfers out of the victim's account to accounts maintained with a foreign bank.
Customers should be aware that the mobile phone number used for SMS-OTP must be their own and should not belong to an unknown third-party. Also, customers should not disclose their banking information (such as PIN) to unknown persons. When in doubt, always contact the Bank for verification. Consumers are also advised to check their statement of account promptly and immediately notify the Bank of any discrepancies.
Fraudulent letter purportedly originating from UOB Venture Management (UOBVM) in circulation
4 Feb 2008
It has been brought to our attention that a certain Introduction Letter purportedly originating from UOBVM is soliciting interest for pre-IPO shares in a US Company. We wish to inform that UOBVM is currently not soliciting interest for any direct investments in companies (e.g. pre-IPO shares in US companies). If you are approached by certain persons claiming to be employees of UOBVM and soliciting interest, please inform UOBVM at (+65) 6539 3044 or email info@uobvm.com.sg.
Lucky Draw Scam
27 Jul 2007
It has come to our attention that there have been reported incidents of a Lucky Draw scam where customers were contacted by a company known as "Hong Kong Bao Lung" and told that they had won a prize in a lucky draw (supposedly held in association with UOB Hong Kong). They would then solicit personal information like Name, Identification Card number and Bank account numbers.
We would like to alert our customers that UOB does not have any relationship nor is in any way associated with "Hong Kong Bao Lung".
Phishing Alert
27 Jul 2007
It has come to our attention that there is an email claiming to originate from UOB Singapore (onlinesecurity@uobgroup.com) that is in circulation. The email invites the reader to click on a link and attempts to solicit personal and sensitive information (for example Username, Password and One-Time Password) from the reader via a bogus UOB website. This is a sample of what the suspicious email may look like:
(Note: the URL has been masked out)
What should you do?
If you require further assistance, please contact us at 1800 226 6121.
Security Alert on latest Trojan Horse virus in circulation
7 May 2007
It has come to our attention that a Trojan Horse virus currently in circulation is requesting for sensitive account information such as credit card details. If you encounter a pop-up webpage requesting for such information, please do NOT respond. This is a sample of what the webpage may look like:
(Note: the URL has been masked out)
We wish to remind you that UOB will never request customers to provide, update or verify account or card information online or via email.
What should you do?
If you encounter any suspicious online activity in relation to your account(s), please
notify us immediately at, please contact us at 1800 226 6121.
Phishing Alert
22 Jan 2007
Please be informed that there is an email claiming to originate from UOB Singapore that is in circulation. The email invites the reader to click on a link and attempts to solicit personal and sensitive information from the reader via a bogus UOB website. This is a sample of what the suspicious email may look like:
(Note: the URL has been masked out)
What should you do?
If you require further assistance, please contact us at 1800 222 2121 or
(+65) 6222 2121 when calling from overseas.
Security Tips when using ATMs
20 Oct 2006
There has been an increasing number of ATM card skimming cases reported around the world with intermittent incidents occurring across Asia. To reinforce ATM security for our customers, we will be progressively installing Fraudulent Device Inhibitors (FDIs) on the card insertion slot at UOB ATMs. The FDI prevents would-be fraudsters from placing a skimming device over the ATM card insertion slot.
To ensure your ATM banking transactions are secure, the following are some security tips we would like to draw your attention to:
- This is how the UOB ATM card insertion slot looks like:
Without Fraudulent Device Inhibitor With Fraudulent Device Inhibitor
 
- Beware of any foreign object/device attached to the ATM machine that makes it look unusual.
- If you notice anything that seems unusual or suspicious about the ATM machine, do not use it. Please call us at 1800 222 2121 to clarify immediately.
- Do not enter your Personal Identification Number (PIN) when someone else can see you keying it in.
- Change your PIN immediately if you suspect that it has been exposed to others.
- Always protect your PIN.
- Do not write the number down
- Cover the keypad while you enter the number
- Do not give the number out to anyone
- Be wary to any offers of ‘help’ with your ATM transaction.
- Call us right away at 1800 222 2121 if your ATM card is lost or stolen.
Please be assured that UOB’s ATM network is very secure and robust. They are checked regularly to ensure that customers can safely perform their transactions. Thank you for using UOB ATM banking services.
Phishing Alerts
27 Nov 2006
Another email purporting to originate from UOB Singapore (service@uob.com.sg ) is in circulation. The email invites the reader to click on a link and attempts to solicit personal and sensitive information from the reader via a bogus UOB website. This is a sample of what the suspicious email may look like:
What should you do?
If you require further assistance, please contact us at 1800 222 2121 or
(+65) 6222 2121 when calling from overseas.
12 Jul 2006
A phishing scam was recently reported in Singapore.
Please beware of phishing emails and websites purporting to be from banks that request recipients to "update or validate" their sensitive log in and account information. These emails and websites may use false email addresses, logos and graphics to mislead customers into accepting their validity or may use fake domain names so as to appear genuine. Fraudsters use the collected information for financial gain or identity theft. This is known as 'phishing'. We therefore urge you to read and observe our recommended safe online banking practices. You may also wish to read the consumer alert "Phishing - How To Avoid Becoming A Victim", published by the Monetary Authority of Singapore as part of the MoneySENSE national financial education programme.
A list of the relevant website addresses is provided for your reference. If you encounter suspicious email or fraudulent websites passing off as websites of UOB or its subsidiaries or associates, please notify us immediately at 1800 222 2121 or email us.
Fraudulent Email Alert
22 May 2006
Recently, emails by fraudsters, claiming to be external auditors for the Bank, have been in circulation. These fraudulent emails name potential victims as beneficiaries of deceased account holders and request for contact details. If the victim responds, the fraudsters will then request for funds as an advanced "legal fee" for preparing the necessary documents in order to claim that estate.
Please be warned that these emails are not issued by UOB, its employees, or its external auditors.
The Singapore Police Force has already been informed and is investigating the matter. If you receive any suspicious email, please notify us immediately at
1800 222 2121 , (+65) 6222 2121 (when calling us from overseas) or email us.
Spyware Alert
9 Dec 2005
Spyware is an unwanted computer software program that collects information about a computer user. Spyware programs range from annoying to the dangerous, including keyboard loggers and screen capture applications that can steal passwords and other sensitive information such as account and credit card numbers. The information is then relayed to a person or organisation who uses it for financial gain or theft, usually without the consent or knowledge of the user.
Spyware programs are sometimes bundled with shareware or freeware programs that are downloaded from the Internet. Such software may redirect your Internet session through their server. You know you have spyware on your computer if:
• You see pop-up advertisements even when you're not connected to the Internet.
• The page your Web browser first opens to (your home page); or your browser search settings have changed without your knowledge.
• You notice a new toolbar in your browser that you didn't want, and find it difficult to get rid of.
• Your computer takes longer than usual to complete certain tasks.
• You experience a sudden rise in computer crashes.
To prevent spyware installation:
• Do not download software from unknown websites.
• Install anti-spyware software.
• Update your anti-virus software regularly with the latest anti-virus signatures.
• Disconnect from the Internet when you have finished surfing or working.
You should also change your Internet Banking password regularly to protect your personal data, and notify us immediately if you suspect that your password has been stolen or hijacked.
As a precautionary measure, UOB has been taking steps to block traffic to uobgroup.com that has passed through redirector/spyware services. If you have, at any time, been denied access to our website, you may be running redirector/spyware software on your computer. In such cases, you may wish to seek professional IT advice or uninstall such software.
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