Online Security

Security Alert On Phishing

Please beware of fraudulent emails and websites purporting to be from banks that request recipients to "update or validate" their sensitive log in and account information. These emails and websites may use false email addresses, logos and graphics to mislead customers into accepting their validity or may use fake domain names so as to appear genuine. Fraudsters use the collected information for financial gain or identity theft. This is known as 'phishing'. We therefore urge you to read and observe our recommended safe online banking practices.

If you wish to access a website belonging to UOB or its subsidiaries or associates, always personally and directly enter the relevant website address in the browser address bar. Do not login via any hyperlink within emails. 

A list of the relevant website addresses is provided for your reference. If you encounter suspicious email or fraudulent websites passing off as websites of UOB or its subsidiaries or associates, please notify us immediately at (852) 2910 8888 or email us.

Spyware Alert

Spyware is an unwanted computer software program that collects information about a computer user. Spyware programs range from annoying to the dangerous, including keyboard loggers and screen capture applications that can steal passwords and other sensitive information such as account and credit card numbers. The information is then relayed to a person or organisation who uses it for financial gain or theft, usually without the consent or knowledge of the user.

Spyware programs are sometimes bundled with shareware or freeware programs that are downloaded from the Internet. Such software may redirect your Internet session through their server. You know you have spyware on your computer if:

  • You see pop-up advertisements even when you're not connected to the Internet.
  • The page your Web browser first opens to (your home page); or your browser search settings have changed without your knowledge.
  • You notice a new toolbar in your browser that you didn't want, and find it difficult to get rid of.
  • Your computer takes longer than usual to complete certain tasks.
  • You experience a sudden rise in computer crashes.

To prevent spyware installation:

  • Do not download software from unknown websites.
  • Install anti-spyware software.
  • Update your anti-virus software regularly with the latest anti-virus signatures.
  • Disconnect from the Internet when you have finished surfing or working.

You should also change your Internet Banking password regularly to protect your personal data; and notify us immediately if you suspect that your password has been stolen or hijacked.

As a precautionary measure, UOB has been taking steps to block traffic to uobgroup.com that has passed through redirector/spyware services. If you have, at any time, been denied access to our website, you may be running redirector/spyware software on your computer. In such cases, you may wish to seek professional IT advice or uninstall such software.

Virus Alert

UOB is committed to adopting appropriate precautions and security practices to enhance the safety of your Internet access. At the same time, we would like to highlight the importance for you to protect your PC against intruders, viruses and malicious programmes. By taking the precautionary step to install an anti-virus software and personal firewall, you'll be able to protect your PC and enjoy enhanced security when accessing the Internet. Also, ensure that your computer has the most current anti virus software.

For more information, please refer to our security guidelines on Your Role In Safeguarding Your Personal Data And Account Information.