Privacy & Security


Internet Banking Privacy Practices

UOB Group Internet Banking Privacy Practices

The United Overseas Bank Group (UOB Group) is committed to maintaining best Privacy Practices to create, as far as possible, a secure Internet banking environment for our customers. We encourage our customers to similarly observe best practices that are within their control.

Our best practices include:

  • 1. Collection Of Customer Information
    • We will not make unsolicited requests for customer information through email or the telephone, unless customers initiate contact with us. We will use any information collected as minimally as possible, mainly to assist us in customising and delivering services and products that are of interest to our customers. Under no circumstances will we ask customers to reveal their Personal Identification Numbers (PINs) or Passwords.
  • 2. Handling Of Customer Information
    • We have established strict confidentiality standards for safeguarding information on our customers.
  • 3. Disclosure Of Customer Information
    • Unless we have the customer's agreement or are required by law, we will not disclose customer information to external parties.
  • 4. Compliance By External Parties
    • External parties who, in the course of providing support services to us, may come into contact with customer information, are required to observe our privacy standards.

Internet Security Technology

UOB Group Internet Security Technology

We understand customer concerns for security when they transact over the Internet. We have therefore built a security system for online banking that safeguards the confidentiality of our customers' account information and their banking transactions.

We employ several different methods to protect customers' account and personal information:

  • 1. Firewalls
    • We have multiple levels of firewalls in place between our internal computer systems and the Internet.
  • 2. Encryption
    • Strong encryption protects customer information as it travels over the Internet. We use the 128-bit Secure Sockets Layer (SSL) encryption to protect the confidentiality of customers' account details and transaction data. This 128-bit SSL encryption is the commercially available security protocol for encrypting or scrambling data transmitted over the Internet. It is also currently recognised internationally to be of the highest standard in encryption technology commercially available and is generally adopted by banks in Singapore and financial institutions worldwide.
  • 3. Username and Password
    • Only your valid Username and Password which identify you uniquely, will allow you to log in to our secure website(s). This ensures that messages from authorised users only are admitted into our secure site(s).

      We are committed to monitor our Internet security system constantly for potential situations that could compromise the security or the privacy of our customers and to explore new technology continually to enhance our Internet security system.
  • 4. Automatic Log Out
    • As an additional security measure, our system may log you out of your Internet banking session after a period of inactivity.

Security Guidelines

Your Role In Safeguarding Your Personal Data And Account Information

You are responsible for keeping your online Password confidential. Failure to do so exposes you to the risks of fraud and loss. The UOB Group will not be responsible for losses suffered by customers as a result of:

  • input errors or misuse of its Internet banking services;
  • negligent handling or sharing of Password;
  • leaving a computer unattended during an online session;
  • failure to immediately report known incidents of unauthorised account access.

FURTHER INFORMATION ON THE LIMITS OF OUR LIABILITY TO YOU IN PROVIDING INTERNET BANKING SERVICES CAN BE FOUND IN THE FOLLOWING TERMS AND CONDITIONS: Business Internet Banking

We strongly recommend that you observe the following best privacy and security practices at all times:

Customer Service

At the UOB Group, we are committed to providing you with responsive customer service. When we receive any customer complaint, our priority is to attend to it as expeditiously as possible.

If there are differences in meaning between the English version and any translation of any terms and conditions, the English version shall prevail.