Personal Internet Banking

To obtain a replacement token, you may

a.) Complete the attached UOB Personal Internet Banking – Two Factor Authentication (2FA) Registration / Update Form.

Please tick the option “My current token/SecurePlus token* is faulty/damage”, and send the completed form and your existing Token device to us to the address indicated on the form.

Token replacement fee of $20 is waived when the faulty token is returned together with the form.

b.) UOB Personal Internet Banking

Token replacement via UOB Personal Internet Banking is chargeable for $20. Please refer to the steps below on SecurePlus Token Replacement via UOB Personal Internet Banking:

Login to UOB Personal Internet Banking > Apply for > SecurePlus Token Application

  1. Apply online at www.uob.com.sg/PIB

    You can register a Username and Password by clicking on "Sign Up Now"

  2. Register at any UOB ATM with your UOB ATM Card or Credit Card and receive your Username and Password immediately.

    Select Other Transactions > Other Transactions > Internet/Phone Banking/UOB Mobile > Internet Banking/UOB Mobile > Apply Now

  3. By submitting the UOB Personal Internet Banking/UOB Mobile - Application Form at any UOB Singapore Branch or by post to:

    United Overseas Bank Limited
    Channel Operations Centre
    Robinson Road P. O. Box 1282
    Singapore 902532

  4. At any UOB Singapore branches

Complete the Change of Address & Contact Details Form.

To get the form, click here.

Sign according to the bank's record and mail the original form to the address indicated on the form or submit to any UOB branch.

A SecurePlus token is required to effect the change. Once you have logged in to your personal internet banking, please hover over the top left corner of the page (near your name) select: My Profile › Personal Details

You may subscribe to the eStatement via UOB Personal Internet Banking. Please select Account Services > Manage eStatement.

Please log in to your Personal Internet Banking and select the following options:

> Account Services
> Manage eStatement
> Select the account you wish to subscribe for eStatement
> Select the "Edit" icon
> Select notification channel and submit

Once you have successfully signed up for the service; your eStatement will be available for viewing on your Personal Internet Banking account from the next statement cycle onwards.

This feature has 5 years of archival of your electronic statement; it will be from the date of subscription. Hence, the option for back dated statement prior to the time you sign up to the service is not available.

Please be advised that eStatement option is only available for statement-based Current and Savings accounts (excluding Passbook Savings Account), Credit/Debit Cards and CashPlus accounts.

a) Kindly login with Full Access mode
b) Select Overview from the left navigation menu
c) Select "eStatement"
d) Choose to view your latest or previous statement

Kindly note you will get to enjoy access to five years of your eStatement commencing from the time you sign up to the service. However, you will not be able to see past bank statement(s) prior to your sign up.

A SecurePlus token is required to effect the change. Once you have logged in to your personal internet banking, please select: My Profile › Personal Details/Change of Address › Save. You can update your account address and contact number for personal single and Joint-OR account(s).

No SecurePlus token?

If you do not have a SecurePlus token but have a registered mobile number with our bank to receive a one-time SMS OTP password, you can log in to Personal Internet Banking.

Click on Apply for › SecurePlus Token Application to request for a token. You may also complete the Two-Factor Authentication (2FA) Registration/Update Form. To get the form, click here

Sign according to the bank’s record and mail the original form to the address indicated on the form or submit to any UOB branch.

Visit our website at www.uob.com.sg/PIB and click on “Forgot Username/Password?

You need to key in your Card Number (without dashes and spaces), your Identification Number (including the letters) and your Date of Birth. A One-Time Password (OTP) will be generated and sent through SMS which will be required to reset your password.

You may subscribe to the eStatement via UOB Personal Internet Banking. Please select Account Services > Manage eStatement.

Please log in to your Personal Internet Banking and select the following options:

> Account Services
> Manage eStatement
> Select the account you wish to subscribe for eStatement
> Select the "Edit" icon
> Select notification channel and submit

Once you have successfully signed up for the service; your eStatement will be available for viewing on your Personal Internet Banking account from the next statement cycle onwards.

This feature has 5 years of archival of your electronic statement; it will be from the date of subscription. Hence, the option for back dated statement prior to the time you sign up to the service is not available.

Please be advised that eStatement option is only available for statement-based Current and Savings accounts (excluding Passbook Savings Account), Credit/Debit Cards and CashPlus accounts.

To view more FAQs on UOB Personal Internet Banking, click here

You may change your address via one of the following options:

  1. Personal Internet Banking (PIB)

    A SecurePlus token is required to effect the change. Once you have logged in to your personal internet banking, please select: My Profile › Change of Address › Save.

    You can update your account address and contact number for personal single and Joint-OR account(s).

    No SecurePlus token?

    If you do not have a SecurePlus token but have a registered mobile number with our bank to receive a one-time SMS OTP password, you can log in to Personal Internet Banking.

    Click on Apply for › SecurePlus Token Application to request for a token. You may also complete the Two-Factor Authentication (2FA) Registration/Update Form. To get the form, click here.

    Sign according to the bank’s record and mail the original form to the address indicated on the form or submit to any UOB branch.

  2. Fill up the Change of Address & Contact Details Form

    To get the form, click here.

    Sign according to the bank's record and mail the original form to the address indicated on the form or submit to any UOB branch.

Click here and follow the steps:

  1. Click “Forgot Username/Password”
  2. Enter your ATM / Debit Card / Credit Card Number
  3. Select the ID Type and Enter your ID Number
  4. Enter your Date of Birth
  5. Click “Next”
  6. Please confirm your mobile number
  7. The One-Time Password (OTP) will be sent
  8. Enter the One-Time Password
  9. The existing username will appear on the screen
  10. Please create your new password

Alternatively, you may fill up the UOB Personal Internet Banking (PIB) and UOB Mobile (MBK) Services form here and mail back to the following address:

United Overseas Bank Limited
Channel Operations Centre
Robinson Road P. O. Box 1282
Singapore 902532

Alternatively, you may request for replacement at any UOB ATMs or any UOB branches.

Steps to replace the internet banking password at the ATM:

  1. Select Cash Card / Other Transactions
  2. Select Other Transactions
  3. Select Phone / Internet Banking
  4. Select Internet Banking
  5. Select Replacement
  6. Enter a temporary 8-digit Password
  7. Re-Enter the same temporary 8-digit Password
  8. A receipt will be generated with your existing permanent username printed on it.
  9. Upon first login, you need to change the temporary password to your preferred permanent one.

Once you have completed the steps, you will be able to access the UOB Personal Internet Banking immediately.

For further enquiries, you can:

email us

Email Us

Email us by completing the online form for your enquiries or feedback.

write us

Write Us

Robinson Road,
P.O Box 1688
Singapore 903338

Attn: UOB Contact
Centre/Service
Quality Department

call us

Call Us

Singapore
1800 222 2121

Overseas Customers
+65 6222 2121