Merchant Sales

Upon receipt of the New Merchant Application Form, our Merchant Sales department will acknowledge your application within 2 working days. To follow up on your application status, you may email Merchant.MgtAcquiring@UOBgroup.com directly. We will also like to inform you that the average application process may take up to 4 to 6 weeks upon receipt of all completed documents.

It is mandatory for merchants to have a UOB Corporate Current Account and to apply for GIRO Crediting Directly into the account. Do note that opening a Current Account does not guarantee the approval of a merchant account.

A copy of the ACRA will be required for initial assessment of merchant facilities application. Our Sales Managers will subsequently request for more documents from you should the initial assessment be approved.

UOB Merchant Sales supports the Mastercard, Visa, JCB and CUP (China Union Pay) networks.

If settlement has already been done:

You need to fill out the Manual Refund / Manual Sales Adjustment Form in order to process the refund. Please email the form together with a copy of the transaction slip to cardopsmerchantpayment@UOBgroup.com. For refunds to be made via Cheque, please pay to “UOB Ltd” indicating the “net amount” and mail your cheque with the Refund request form to:

UOB Card Operations Processing Centre (Merchant Payment)
Robinson Road P.O. Box 1688
Singapore 903338

If settlement has not been done:

If settlement has not been done, you may void the transaction via the terminal.

For requests that are received before 1pm, it will be processed within 5 business days.

Please indicate the transaction type on the email ‘Subject’ header’, followed by your Doing Business As (DBA) name and date of request.

Please also indicate IPP or CUP within brackets if transaction is IPP or CUP.

For example:
Manual Refund – ABC Pte Ltd (DD/MM/YY)
Manual Refund (IPP) – ABC Pte Ltd (DD/MM/YY)
Manual Refund (CUP) – ABC Pte Ltd (DD/MM/YY)

Once the refund has been processed by UOB, an email notification will be sent to you, informing you of the processing date.

Please note that the successful posting of refund transactions are dependent on the credit card issuing bank’s internal SLA and may not be immediately reflected on the card member statements.

You may complete the Merchant General Information Update Form and email the form to cardopsmerchantpayment@UOBgroup.com. Upon receipt of the correctly completed form, we will require 5 working days to process your request. For merchant leased terminal arrangement, please also liaise directly with terminal vendor for terminal programming.

You may complete the Merchant General Information Update Form and email the form to cardopsmerchantpayment@UOBgroup.com together with a copy of ACRA dated less than 1 month. Upon receipt of the correctly completed form, we will acknowledge your submission and assign an officer to the case within 2 working days

Please complete the Merchant General Information Update Form (Bank Account / Mailing Address) and send the original form with supporting documents to:

UOB Card Operations Processing Centre (Merchant Support)
Robinson Road P.O. Box 1688
Singapore 903338

Upon receipt of the original form, we will require 7 working days to process your request. For Change of Bank Account Details, please enclose a copy of bank’s Cheque or bank statement for verification.

For further enquiries, you can:

email us

Email Us

Email us by completing the online form for your enquiries or feedback.

write us

Write Us

Robinson Road,
P.O Box 1688
Singapore 903338

Attn: UOB Contact
Centre/Service
Quality Department

call us

Call Us

Singapore
1800 222 2121

Overseas Customers
+65 6222 2121