You may request for your current and last year’s statement through our UOB Contact Centre at 1800 388 2121 or via our Home Loan Specialist at any UOB Group branches. Kindly allow up to 7 business days for the statements to be mailed to your registered address with the Bank.

You will receive an annual loan statement (as at 31 December of the year) at the beginning of the following year.

Additional fees will apply for duplicate copies or statements dated more than one year ago.

As stated in the Letter of Offer, you have to give the Bank three months’ written notice to redeem your loan or pay three months’ interest in lieu of notice. Please appoint a lawyer to act for you in your loan redemption and to provide the date for completion. The Bank will appoint its lawyer to act for the Bank if your lawyer is not on Bank’s panel. The lawyer(s) will handle the legal documentation for the discharge of the mortgage and release of the title deed. Please check your Letter of Offer for any applicable fees/refunds to be made to the Bank. Please also note that all legal fees (including fees for the discharge of mortgage) are to be borne by you.

During the redemption process, the Bank will provide only one preliminary statement to your lawyer three weeks before the completion date and one final redemption statement on the actual day of completion. Any subsequent requests for additional redemption statement(s) or changes in completion date will result in additional fees being imposed. Please note that you are required to serve a fresh notice to the Bank if your loan is not redeemed upon the expiry of the three months’ written notice.

Please note that the Bank will not accept any request for capital partial prepayment(s) after we have received your notice of redemption. Any capital partial prepayment notice(s) received prior to our receipt of your redemption notice will be treated as cancelled.

The Bank’s final claims may include any unpaid insurance premium and related borrowings such as credit card overdue amount. Your cashier’s order(s) for your full settlement must be received by the Bank before 10am on the day immediately after the date of completion, otherwise additional interest will be payable. For a completion date that falls on a Friday (before the weekend) or the eve of a public holiday, you may arrange with your solicitor to provide advance written authorization to the Bank to debit from your designated account. This will avoid payment of additional interest accruing over the weekend or public holiday.

If your credit facilities or loan is fully paid-up, you may wish to engage a lawyer to discharge your mortgage with the Bank. Otherwise, please note that there is an annual custody fee payable for Title Deeds that continue to be kept with the Bank.

Please liaise directly with your insurance provider if you wish to terminate your fire insurance policy after your loan redemption.

Please submit your written instruction to our Home Loan Specialist at any UOB Group branches. A processing fee will be applicable. Your request will be subject to credit approval.

For further enquiries, you can:

email us

Email Us

Email us by completing the online form for your enquiries or feedback.

write us

Write Us

Robinson Road,
P.O Box 1688
Singapore 903338

Attn: UOB Contact
Quality Department

call us

Call Us

1800 222 2121

Overseas Customers
+65 6222 2121