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Our Commitment to Fair Dealing

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The Board and Senior Management of UOB are committed to ensuring that our organisation and business are aligned to and support the delivery of fair dealing outcomes to our customers.

Earning and keeping the trust of our customers is fundamental to UOB’s success as a bank. The principle of dealing with our customers fairly, openly, honestly and honourably is central to our corporate culture. It is deeply embedded in our core values:

  1. Trust and Respect – We earn the trust and respect of customers and colleagues by being open, honest and honourable in all that we say and do.
  2. Integrity – We maintain the highest standards, ethical, moral and legal in all our dealings with our customers and with each other, without compromise.

We have taken active measures to ensure the delivery of fair dealing outcomes to our customers by:

  • developing guidelines and online training module to promulgate fair dealing principles among our staff;
  • enhancing our processes to ensure that only suitable products and services are offered to customers;
  • setting up forums and surveys for customers and staff to provide feedback on fair dealing issues and concerns; and
  • assigning an independent party to handle and resolve customer complaints.